Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Position Summary
If the idea of speaking to customers and addressing their lottery machine service break-fix, installation, and preventative maintenance needs appeals to you then we’d love to hear from you at Scientific Games. We are hiring field service professionals, no lottery industry experience required. Scientific Games is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority. Customer first focused, from customer service training and Lottery equipment including to company-paid uniforms, shoes, mobile phone, competitive pay, Company vehicle & tools, safety benefits, and excellent health, paid holidays, PTO (Paid Time Off) and dental and vision benefits.
We’ll teach you all kinds of cool stuff in this exciting industry of Lottery! You will learn all about lottery terminals, IT communications, software, and providing the best customer service. You will enjoy independence as well as support, because you’ll be working with a team of like-minded, positive service professionals who will help support you in achieving your weekly service goals.
What you will be doing:
Requirements
Benefits
Fast-paced, fun, flexible, and dynamic work environment
Excellent Health, Dental & Vision benefits
Flexible spending accounts for health care and day-care
Convenient direct deposit for paychecks
10 Paid Holidays 17 Paid Time Off (PTO) Days annually, with 40 hours carryover
Company paid Life and Disability Insurance
Paid Training, Education reimbursement and continued education
Our Field Service Technicians are provided a van, gas card, on call pay, and uniforms.
Job Type: Full-time
Pay: $19.00 per hour
Expected hours: 40 per week
Schedule:
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Education:
Experience:
Ability to Relocate:
Work Location: On the road
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0 Field Service Manager jobs found in Grand Forks, ND area