Field Service Manager jobs in Nebraska

Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Field Service Manager
  • INAMAX powered by Ultra
  • Omaha, NE FULL_TIME
  • About Us
    INAMAX is a management consulting firm operating multiple gaming and retail companies across several states. We offer retailers the expertise needed to add or improve current terminal gaming operations, such as COAM, VLT, and VGT. We help our partners successfully manage risk while adding a highly profitable revenue stream and leveraging underutilized space.

    Position Summary
    The Route Manager is responsible for overseeing the installation, service, and repair process of cash device equipment for new and existing customers. The Route Manager will create and institute detailed work instructions and amend any outdated or incorrect instructions. The Route Manager holds ultimate responsibility for the completion and maintenance of the field service manuals and equipment. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.

    Key Responsibilities

    • Manage all aspects of company’s field and warehouse operations including scheduling staff, hiring new employees, and handling customer service escalations
    • Transport and count money from locations and deposit into designated bank accounts
    • Maintain and repair gaming equipment for cash devices at the bench level
    • Schedule and monitor daily service and route activity via CRM
    • Schedule work activities and communicate with clients to ensure that projects are completed on time
    • Train and supervise employees in the field who are responsible for installation, collections, repair, and maintenance of equipment or machinery
    • Address customer enquiries, resolve issues and obtain customer feedback proactively
    • Ensure technicians have adequate supplies and equipment to do their jobs efficiently
    • Maintain positive and healthy relationship with various teams to ensure customer service effectiveness
    • Implement policies, procedures, and programs to improve efficiency in the field operations
    • Ensure compliance with the state of Nebraska
    • Responsible for overseeing day-to-day operations
    • Assist with identifying new business in conjunction with Regional Director
    • Oversee vehicle maintenance
    • Other field service duties as assigned

    Qualifications & Experience

    • High School Diploma or equivalent
    • Technical degree or certification required
    • 8 years of technical/gaming/ATM service experience
    • Gaming industry experience preferred
    • Must possess a valid driver’s license, and maintain a clean driving record
    • Ability to travel up to 50% of the time, or as needed
    • Ability to troubleshoot, test, repair and service technical equipment
    • Experience using a work order management system including repair documentation
    • Possess the ability to use hand/portable tools
    • Ability to work flexible shifts and to adapt to changing work schedules
    • Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need

    Skills

    • Must be a self-starter
    • Mechanical and electrical skills
    • Excellent people management and leadership skills
    • Excellent time management and organization skills
    • Be able to work under stressful work conditions and have good problem-solving ability
    • Have good multi-tasking ability with excellent written and oral communication skills

    Physical Requirements

    • Must be able to walk and stand for extended periods throughout the day
    • Must be able to climb stairs, ramps, and ladders, to crouch, crawl, kneel, and reach above/below shoulders
    • Must be able to frequently lift up to 75 pounds and push/pull up to 250 pounds

    Benefits

    • Employee-centric culture
    • Competitive base salary to commensurate with experience
    • merit increases and bonuses
    • Full benefits package (medical, dental, vision, etc.) with employer contribution
    • 401k with company match
    • PTO: up to 20 days holidays

    Job Type: Full-time

    Pay: Up to $70,000.00 per year

    Benefits:

    • 401(k)
    • Dental insurance
    • Flexible schedule
    • Health insurance
    • Paid time off
    • Vision insurance

    Shift:

    • 8 hour shift

    Application Question(s):

    • What is your salary requirement?
    • Have you viewed our website (www.inamax.com) to understand our business/industry?
    • How many years of on-road field service management experience do you have?

    License/Certification:

    • Driver's License (Required)

    Willingness to travel:

    • 75% (Required)

    Work Location: On the road

  • 1 Day Ago

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Field service technician
  • Spray Equipment & Service Center
  • Omaha, NE FULL_TIME
  • Summary Spray Equipment & Service Center is looking for a dependable Service Technician to join our work team. Applicant must be mechanically minded, and we will provide on the job training. Spray Equ...
  • 1 Month Ago

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Field service technician
  • Spray Equipment & Service Center
  • Bellevue, NE FULL_TIME
  • Summary Spray Equipment is a recognized leader in the industrial paint and coating industry, and we are truly different from other companies. It's apparent in how we treat our customers, and each othe...
  • 1 Month Ago

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Field/Shop Service Tech
  • Superior Sales & Service
  • Plattsmouth, NE FULL_TIME
  • Superior Sales & Service, Inc, a manufacturer of custom railroad maintenance of way equipment and distributor of railroad tools, is seeking an experienced and motivated Field Service Technician. This ...
  • 2 Months Ago

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Field Monitor
  • Family Service Lincoln
  • LINCOLN, NE OTHER
  • Job Details Job Location: Scottsbluff area - Scottsbluff, NE Salary Range: Undisclosed DescriptionPRINCIPAL JOB FUNCTIONS: Client Service Schedule home monitoring visits according to federal regulatio...
  • 16 Days Ago

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Premium Insurance Field Auditor- Omaha, NE
  • EXL Service
  • Omaha, NE FULL_TIME
  • The Role and Responsibilities: The Premium Insurance Field Auditor conducts insurance policy audits for Worker’s Compensation, Auto and General Liability policies. This is done by auditing the policyh...
  • 14 Days Ago

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Field Service Manager
  • Anton Paar USA
  • Houston, TX
  • Overview: You are... a leader who is dedicated to outstanding customer satisfaction and a coach who can convert observat...
  • 3/28/2024 12:00:00 AM

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Field Service Manager
  • Burroughs
  • Tampa, FL
  • Field Service Manager Field Service Tampa, FL Apply Description JOB SUMMARY: The Field Service Manager role possesses tr...
  • 3/28/2024 12:00:00 AM

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Field Service Manager
  • United Rentals, Inc.
  • Denver, CO
  • Great company. Great people. Great opportunities. If you'd like the chance to make your mark with the world's largest eq...
  • 3/28/2024 12:00:00 AM

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Field Service Manager
  • Rollins, Inc.
  • Davenport, IA
  • ** Field Service Manager** **Job Category****:** Operations Leadership **Requisition Number****:** FIELD16554 Showing 1 ...
  • 3/28/2024 12:00:00 AM

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Field Service Manager
  • Bishop Lifting Products Inc
  • Albany, NY
  • Job Description Job Description Our Mission: Bishop Lifting Products, Inc. is the most trusted name in the lifting world...
  • 3/28/2024 12:00:00 AM

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Field Service Manager
  • Premier Truck Rental
  • Fort Wayne, IN
  • Are you in search of a company that resonates with your proactive spirit and entrepreneurial mindset? Your search ends h...
  • 3/27/2024 12:00:00 AM

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Field Service Manager
  • AEM-HSE
  • San Antonio, TX
  • Job Type Full-time Description AEM (Advanced Environmental Monitoring) is the global leader in innovative mission critic...
  • 3/26/2024 12:00:00 AM

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Field Services Manager
  • Johnson Controls International
  • Cheyenne, WY
  • What you will do Supporting Johnson Controls’ Mission Critical Services (MCS) with the Data Center Solutions/Silent-Aire...
  • 3/25/2024 12:00:00 AM

The state is bordered by South Dakota to the north; Iowa to the east and Missouri to the southeast, across the Missouri River; Kansas to the south; Colorado to the southwest; and Wyoming to the west. The state has 93 counties and is split between two time zones, with the state's eastern half observing Central Time and the western half observing Mountain Time. Three rivers cross the state from west to east. The Platte River, formed by the confluence of the North Platte and the South Platte, runs through the state's central portion, the Niobrara River flows through the northern part, and the Rep...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Field Service Manager jobs
$113,483 to $147,863

Field Service Manager in Altus, OK
Collaborate with Information Management Services, Communications, Accountability, Exceptional Student Services, and other CDE units to ensure efficient and effective data collection and reporting as well as delivery of key information to districts/BOCES. D.
November 30, 2019
Field Service Manager in Bellingham, WA
DFSM’s assist our dealers in their efforts to provide top quality service and are responsible for developing our dealer product support capabilities.
December 17, 2019
Field Service Manager in Rock Hill, SC
Service Manager Plus is not only web-based field service management software but it can also work on mobile through its smartphone app.
December 26, 2019