Field Service Rep. - Electro/Mechanical Equip. provides on-site support and technical assistance with various electro-mechanical products, equipment, and systems. Troubleshoots malfunctions by reworking, repairing, or modifying non-conforming parts and assemblies within equipment. Being an Field Service Rep. - Electro/Mechanical Equip. installs new equipment or upgrades and provides routine maintenance to ensure function and uptime. Performs trial runs of machinery to test quality and performance rates and trains users on operation and maintenance. Additionally, Field Service Rep. - Electro/Mechanical Equip. develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. May require an associate degree. Typically reports to a supervisor. The Field Service Rep. - Electro/Mechanical Equip. works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Elevate your career with Bert Black Service Companies! We're on the lookout for a dynamic individual to join our team as a Customer Care Specialist - Customer Service Rep in Pine Bluff, AR. You'll enjoy a competitive salary ranging from $32,000 to $42,000 annually, coupled with an extensive benefits package. This includes health, dental, vision, a flexible spending account (FSA), retirement plans, paid vacation, paid holidays, paid training, company-provided uniforms, and ample opportunities for career advancement!
WHAT YOUR DAY ENTAILS
As a Customer Care Specialist - Customer Service Rep, your workweek will be full-time, Monday through Friday, between 8 AM and 4:30 PM, offering flexibility for extended hours, nights, or weekends when required.
Your day is a dynamic blend of answering customer calls, booking jobs, and conducting follow-ups to ensure a positive customer experience. Your adept communication skills shine as you engage with customers, vendors, and internal teams via phone, email, and written correspondence. Proactively reaching out for appointment reminders and maintaining an accurate customer database showcase your initiative and organizational prowess. Your commitment to customer satisfaction is evident as you promptly address service issues and navigate conflict resolution with professionalism, ensuring a seamless and efficient operation.
OUR IDEAL CANDIDATE
We're looking for a Customer Care Specialist - Customer Service Rep who can meet the following requirements:
Having customer service experience is preferred but not required!
COME THRIVE WITH US!
At Bert Black Service Companies, we are dedicated to providing exceptional repair services to our customers. With over 45 years of experience, our mission is to deliver outstanding results while maintaining the highest standards of professionalism, integrity, and customer satisfaction. Join our reputable company and contribute to our legacy of excellence!
Our initial application process is designed to be quick, easy, and mobile-friendly. Unlock a world of opportunities for career advancement with Bert Black Service Companies. Your exciting journey starts now!
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0 Field Service Rep. - Electro/Mechanical Equip. jobs found in Pine Bluff, AR area