Field Service Rep. - Electronic Equipment jobs in the United States

Field Service Rep. - Electronic Equipment provides maintenance and technical support for company products at customer field locations. Installs new products or enhances existing ones and may provide training and best practices for on-site personnel. Being a Field Service Rep. - Electronic Equipment determines when products should be replaced and recommends and plans upgrades. Identifies and troubleshoots malfunctions and conducts or schedules repairs. Additionally, Field Service Rep. - Electronic Equipment develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Requires a high school diploma. Typically reports to a supervisor. The Field Service Rep. - Electronic Equipment works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Field Service Electronic Technician
  • Advanced Electronic Services, Inc
  • Duluth, GA FULL_TIME
  • SUMMARY

    Provides technical support and consultation to customers via phone, e-mail, video, and in-person communications. Installs and repairs a wide variety of electrical/electronic equipment including automatic machine and process controls, timers, counters, PLCs, drivers, monitors, thermostats, power supplies, switchboards, control centers and panels, relays, circuit breakers, electronic controls including alarm and communication systems, tape-actuated controls, or other equipment involving transistor circuits. Performs on-site evaluations and maintenance of equipment on-site. Tests units for proper function and makes final adjustments following repair.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    Field Service Responsibilities

    · Performs preventative maintenance, troubleshoots, and repairs various equipment on customer sites. Observes equipment in operation to determine root cause of failure; disassembles equipment to access and remove defective equipment.

    · Repair and/or replace defective parts on-site to reduce downtime of customer equipment.

    · Performs routine processes with and within industrial control systems to troubleshoot and analyze complex equipment, perform equipment maintenance, and resolve equipment failures.

    · Coordinate with Logistics to arrange for a driver to pick-up items for repair and/or deliver equipment to AES repair facilities.

    · Complies with customer contractor codes of conduct, housekeeping standards, and safety procedures.

    · Documents field service work completed in company systems.

    · Communicates with multiple departments regarding the status of field service jobs, including Purchasing, Engineering, Sales, Customer Service, and Logistics.

    · Maintains a neat, orderly and clean field service vehicle.

    · Cross trains in other areas.

    · Performs other duties as directed by leadership.

    Repair Responsibilities

    · Troubleshoots and diagnoses equipment failure to determine component level needs for repair and/or replacement.

    · Uses diagnostic tools and equipment, such as oscilloscopes, multimeters and other specialized equipment.

    · Follows engineering instructions, technical manuals, customer specifications and/or other documented work instructions, including schematics or drawings.

    · Completes Parts Requisition Form listing each component needed to repair unit.

    · Updates progress notes in the designated system to document the steps taken to repair the unit.

    · Starts up and shuts down unit in compliance with company and OSHA safety procedures for machine activation and shutdown.

    · Maintains company and/or customer required performance documentation and maintenance records for specified unit/customer.

    · Communicates with multiple departments regarding the status of repairs, including Purchasing, Engineering, Sales, Customer Service, Logistics, and IT.

    · Maintains a neat, orderly and clean workstation.

    · Cross trains in other areas.

    · Performs other duties as directed by leadership.

    SUPERVISORY RESPONSIBILITIES

    None.

    Requirements

    QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION and/or EXPERIENCE

    · Requires a two-year degree in electronics or related technical discipline or equivalent related work experience or combination of training, education and experience.

    · Previous experience with test equipment, such as oscilloscopes, digital multimeters, power supplies, Huntron, Pinpoint, IC programmers or test fixtures.

    · Previous experience in a field service-related role preferred.

    KNOWLEDGE, SKILL AND ABILITY

    · Knowledge of electrical/electronic and mechanical principles.

    · Knowledge of and ability to apply electronic principles including analog, digital and microprocessor circuit concepts and related components.

    · Ability to troubleshoot electronic devices and individual components without schematics or documented test procedures.

    · Ability to read and understand component data sheets, diagrams and schematics.

    · Ability to cross reference electronic components.

    · Ability to follow oral and written policies, procedures and instructions.

    · Ability to work independently and maintain a high level of productivity while achieving quality workmanship to achieve established metrics.

    · Ability to effectively communicate with multiple levels and cross functionally.

    PHYSICAL DEMANDS/WORK ENVIRONMENT:

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    · Frequent bending, stooping, and walking throughout customer facilities.

    · Frequent standing at a workstation to perform diagnostic and repair tasks.

    · Occasionally required to lift 35-50 pounds without assistance to waist or shoulder height in order to move units from a cart to workstation and from workstation to cart.

    · Requires fine motor skills due to the small size of components and precision work performed.

    · Frequent use of hand tools, including screwdrivers, pliers, wrenches, etc.

    · Occasional computer and mobile technology work to include cell phones and tablets.

    · Consistent attendance with occasional off-shift support required.

    · Frequent travel equivalent to more than 50% of the time. When not travelling, will work at a workstation in a well-lit, climate-controlled environment.

    WORK ENVIRONMENT

    The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    · Frequently travels domestically to customer sites that may or may not be climate-controlled, often in a manufacturing or warehouse type environment with various levels of noise.

    · Occasionally works in a clean, well-lit, climate-controlled area with minimal noise.

    Occasional: activity exists less than 1/3 of the time.

    Frequent: activity exists 1/3 and 2/3 of the time.

    Job Type: Full-time

    Benefits:

    • 401(k)
    • Dental insurance
    • Employee assistance program
    • Flexible schedule
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid time off
    • Retirement plan
    • Tuition reimbursement
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Monday to Friday
    • On call

    Work Location: On the road

  • 2 Months Ago

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Field Service Electronic Technician
  • Advanced Electronic Services, Inc
  • Chattanooga, TN FULL_TIME
  • SUMMARY Provides technical support and consultation to customers via phone, e-mail, video, and in-person communications. Installs and repairs a wide variety of electrical/electronic equipment includin...
  • 2 Months Ago

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Field service technician
  • REP Corporation
  • Kodak, TN FULL_TIME
  • JOB DESCRIPTION : FIELD SERVICE Technician Rep Corporation, REP was established over 100 years ago and is the leader in rubber injection technology and machinery, REP operates globally, and REP Corpor...
  • 3 Days Ago

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Field Service Technician 2
  • REP Corporation
  • Kodak, TN FULL_TIME
  • JOB DESCRIPTION: FIELD SERVICE Technician Rep Corporation, REP was established over 100 years ago and is the leader in rubber injection technology and machinery, REP operates globally, and REP Corpora...
  • 2 Months Ago

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AV Field Service Technician
  • Electronic Environments
  • Norwalk, CT FULL_TIME
  • Electronic Environments is an industry leader in customized residential technology solutions. For over 30 years, our focus is to provide clients with simple-to-use solutions of the latest A/V and envi...
  • 13 Days Ago

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AV Field Service Technician
  • Electronic Environments
  • New York, NY FULL_TIME
  • Electronic Environments is an industry leader in customized residential technology solutions. For over 30 years, our focus is to provide clients with simple-to-use solutions of the latest A/V and envi...
  • 13 Days Ago

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Customer Experience Specialist
  • British Swim School of Loudoun
  • Ashburn, VA
  • Customer Experience Specialist About Us: A position at British Swim School is more than just a job, it is an opportunity...
  • 7/13/2024 12:00:00 AM

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Instant Return Customer Service Associate
  • Hertz
  • Sterling, VA
  • Job Description The Instant Return Representative is an essential member of the airport location team and is the brand a...
  • 7/13/2024 12:00:00 AM

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Customer Service Representative - FT
  • Avis Budget Group
  • Sterling, VA
  • $17.20/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a...
  • 7/13/2024 12:00:00 AM

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Network Engineer, Optical Deployment
  • Facebook
  • Reston, VA
  • Summary: Facebook is seeking a data center Critical Facility Engineer to join our Data Center Facility Operations team. ...
  • 7/12/2024 12:00:00 AM

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Customer Service Support Specialist - TS/SCI with Polygraph
  • General Dynamics Information Technology
  • Herndon, VA
  • Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT mean...
  • 7/10/2024 12:00:00 AM

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Automotive Digital Sales and Customer Experience Specialist
  • Easterns Automotive Group
  • Sterling, VA
  • Job Description Job Description Job Title: Digital Sales and Customer Experience Specialist Company: Easterns Automotive...
  • 7/9/2024 12:00:00 AM

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Branch Office Administrator
  • Edward Jones
  • Herndon, VA
  • Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you...
  • 7/5/2024 12:00:00 AM

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Branch Office Administrator
  • Edward Jones
  • Ashburn, VA
  • Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you...
  • 6/4/2024 12:00:00 AM

Income Estimation for Field Service Rep. - Electronic Equipment jobs
$43,897 to $54,653