Field Service Rep. - Electronic Equipment jobs in Birmingham, AL

Primary Responsibilities:

• Represent and promote the dealership in a professional and honest manner at all times, including personal conduct, behavior, and appearance
• Promotes TriGreen Equipment in a professional manner through personal appearance and dress according to the company policy.
• Performs the level of service required by the customer to repair or maintain equipment.
• Coordinates with Service Manager to establish and implement effective processes for all services offered through the in-field service program.
• Reviews and explains any maintenance, repair or other service concerns not covered in the customer requested job
• Promotes the Ready to Mow Program and/or dealership-specific, in-field service programs.
• Establishes and implements effective stocking processes with the Parts department to maintain the proper parts inventory in the trailer/truck utilized for on-site equipment service.
• Prepares all reports and forms required in conjunction with work assignments.
• Maintains current product knowledge of John Deere and other products sold and serviced by TriGreen Equipment.
• Maintains condition of in-field service vehicle, trailer, inventory, tools and equipment.
• Perform other duties as assigned.
• Follows all safety rules and regulations in performing work assignments.
• Ability to work varying shifts, weekends and holidays as needed.

Experience, Education, Skills and Knowledge:

• Proven knowledge of methods, materials, tools and techniques used in the repair of outdoor power/agricultural equipment.
• Excellent knowledge of mechanical, electrical and hydraulic systems.
• Good skills in operating vehicles and equipment used for diagnostic purposes.
• Ability to operate vehicles, tools and equipment used in machinery repair
• Ability to lift a minimum of 75 pounds; tasks may include lifting, bending, squatting, standing for prolonged periods and sitting.
• High School Diploma, GED or equivalent work experience.
• Associates degree from John Deere Ag Tech program preferred.

Valid Drivers License required. Commercial Drivers License (CDL) preferred.

Outstanding inter-personal and customer service skills.