At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Work Arrangement: Remote within a Geography (Can live in Indiana, Ohio, Kentucky or Illinois)
Job Summary:
The Field Service Representative provides system level technical support to our external customers for American Standard, Trane and Ameristar residential products sold through the RS channel.
Responsibilities:
- Telephone and email HVAC system level support with deeper knowledge at the specific product level
- Data and adminstrative duties as assigned
- Support Channel Partners and Field Service Representatives on technical issue resolution
- Interface with internal organization through cross-functional quality forums and teams
- Other duties as assigned
Qualifications:
- Minimum of 3 years of field experience serving in a Field Service Representative role
- Strong data entry experience preferred
- Senior level field technician with a minmum of 5 years experience.
- Experience can be offset by higher level technical degree in related field
Key Competencies:
- Detail oriented and organized, able to coordinate workload
- Strong ability to troubleshoot complex mechanical and electrical systems over the phone
- Strong knowledge of HVAC system operation
- Strong knowledge of Comfort Controls/Zoning application, operation, and troubleshooting
- Must be a strong team player, self-starter and flexible to varying work assignments
- Well-developed verbal, listening, and written communication skills required
- Personal computer competence and data entry with MS Office products required
- Must be customer focused
- Have the ability to make quality decisions
- Has to be able to manage time wisely
- Diverse technical background
Base Salary: Starts at $75K and up based on expeerience
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.