Field Service Specialist jobs in Knoxville, TN

JOB TITLE: Field Service Specialist

SUPERVISOR: Field Service Manager

LOCATION: Field

SUMMARY: Our company provides remote support for adults with developmental disabilities. As a Field Service Specialist, you report to the Field Service Manager and install, maintain, consult, train and service our entire product line. This position requires significant travel and ability to work independently.

ESSENTIAL DUTIES AND RESPONSIBILITIES including, but not limited to:

1. Plan, manage and perform installations as assigned. Ensure all installations are managed in a professional and workmanlike manner in accordance with the Company standards and directives and Client requirements.

2. Perform preventative/routine maintenance or field dispatch service on installed equipment in a professional and workmanlike manner. Will be required to troubleshoot, diagnose and repair network and other hardware and software issues. Advise management when response time objectives cannot be met. Retain ownership of all customer problems through resolution to our Clients’ satisfaction.

3. Keep clients fully satisfied by keeping them informed as to your activities when on site and/or working on their behalf on site.

4. Attend technical and general skills development training courses as directed and keep abreast of developments/technical product information. Demonstrate commitment to continuous learning by upgrading knowledge and skills through internal and external learning.

5. Accurately complete all data entry activities including expense reports, and enter into corporate systems as defined by procedures. Ensure all required paperwork and Client signatures are attached. All entry will be done within timelines set by Company.

6. Other duties may be assigned as decided by the Manager.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the ability to install and maintain sensors, cameras, and other equipment in the homes of persons with developmental disabilities. You will work both independently and with our sales team. Travel (~75% of the time) around the state is required. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have the ability to work in environments that may contain dust, dirt, noise, insects and cleaning solutions. Must have the ability to work in a variety ‘home environments’ (each Client’s home will be different, some more challenging to work in than others).

Education and/or Experience

· 1-4 years of relevant field service experience performing installations, training, and troubleshooting.

Skills and Abilities

· Ability to use Microsoft Desktop Operating Systems (Win7, Win 10), MS Word & Excel, Microsoft & other Server Operating Systems, active directory, group policies

· Ability to use IT tools, ability to connect IoT (internet of things) devices to home networks

· Ability to operate both power & hand tools to facilitate installations of equipment

· Ability to work safely with 120v AC

· Ability to perform work in elevated places (i.e. roofs, utility poles, attics, crawl spaces, etc.)

· Ability to work safely around power lines and electrical equipment

Behavioral Competencies

· Excellent Client service skills

· Ability to deliver required results with high levels of Client satisfaction, both internal and external.

· Prior work with persons with special needs preferred.

· Confident, responsible, dependable, punctual, realistic positive, flexible, efficient, Strong interpersonal and communication skills, able to work independently

· Patient, methodical, neat and clean work habits, excellent documentation and organizational skills

Travel Required: Extensive (~75% of work)

Other Requirements

Must hold a valid driver’s license and have a driving record showing zero felony convictions and less than three moving violations in the previous three years.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of Clients or employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is (sometimes, regularly, frequently) required to:

- sit, walk, stand

- move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp

- use hands to finger, handle or feel objects, tools or controls

- reach with hands and arms

- climb or balance

- stoop, kneel, crouch or crawl

- talk or hear

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is regularly required to work at a keyboard and computer. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include (close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus).

Job Type: Full-time

Pay: $54,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Do you have 3-5 years experience installing consumer and/or residential technology solutions such as Satellite Television, Cable Television, or Home Based Internet services?

Location:

• Knoxville, TN (Required)

Willingness to travel:

• 75% (Required)

Work Location: Remote