Financial Aid Counselor - Higher Ed. jobs in Portsmouth, NH

Financial Aid Counselor - Higher Ed. administers the financial aid program and provides application counseling. Decides to award scholarships, grants, and other monetary rewards. Being a Financial Aid Counselor - Higher Ed. audits and reconciles financial aid accounts. Requires a bachelor's degree. Additionally, Financial Aid Counselor - Higher Ed. typically reports to a supervisor. The Financial Aid Counselor - Higher Ed. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Financial Aid Counselor - Higher Ed. typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Financial Aid Counselor - Higher Ed. jobs

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Financial Assistance Counselor
  • Wentworth-Douglass Hospital(WDH)
  • Dover, NH FULL_TIME

  • Financial Assistance Counselor

    - (3284481)


    Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

    JOB SUMMARY:
    Under general direction of Manager/or Team Leader, the Financial Assistance Counselors are responsible for in-depth evaluation of financial history for both uninsured and underinsured patients for the purpose of determining eligibility for government and financial assistance programs. Serves as the primary contact when patients require assistance with various billing/financial related issues. Will have strong working knowledge of all aspects of the revenue cycle including Financial Clearance, billing related questions and the charity care process. Utilize a variety of available resources and contacts to assess and work towards the resolution of identified patient fiscal issues. Financial Assistance Counselor will provide onsite educational and informational counseling to patients and families to help them understand the financial aspects of their care including; insurance coverage/requirements related to their treatment plan, care estimates and potential out of pocket expenses, assistance completing financial assistance program application and referral to applicable agency for assistance applying for government programs.

    1. Utilizes organizational, clerical skills and computer applications to acquire and maintain knowledge and competency in Financial Clearance/Financial Assistance and Revenue Cycle to ensure process efficiency.
    a. Understands and stays current with knowledge of insurance contracts and payer policies related to financial clearance/financial assistance and authorization.
    b. Maintains work area in a professional manner. Troubleshoots department equipment. Notifies department manager or supervisor or IS of unresolved failures.
    Maintains filling systems according to department standards.
    c. Efficiently utilizes and maintains the knowledge pertinent to the various computer applications and systems within the department.
    d. Participates in ongoing educational activities related to Financial Clearance/Financial Assistance.
    e. Acquires and maintains knowledge and competency in all areas of Financial Clearance/Financial Assistance, including but not limited to Order Control, Pre-certification, Pre-Registration, Scheduling, Eligibility Worklists and Financial Assistance.
    f. Seeks constructive feedback regarding his or her own work in the revenue cycle. Makes changes base on feedback provided.

    2. Demonstrates a high level of professionalism through active participation in team initiatives.
    a. Requires minimal direct supervision, functions well within the team and fosters the team initiatives.
    b. Serves as a department liaison in the absence of the Manager/Supervisor/Lead.
    c. Plans and performs additional functions within the team assignments and department as directed.
    d. Participates in the orientation and education of internal personnel. Assists in the maintenance of all pertinent training materials, sign off sheets and public education resources.
    e. Assists in the prep of agendas for team meetings and completing of meeting minutes.
    f. Works in conjunction with leadership and peers to maintain staff coverage for planned and unplanned time off.
    g. Maintains and utilizes a distribution list for internal and external education relevant to Financial Clearance/Financial Assistance.

    3. Expertly completes all tasks related to order control, insurance verification, financial assistance and pre-certification processes in accordance with organization standards and State / Federal government regulations.
    a. Confirms insurance eligibility and coverage of benefits for the ordered procedure(s) and documents insurance status in the system prior to the patient receiving services. Informs appropriate parties of any discrepancies.
    b. Utilizes price estimation software to produce out of pocket estimates for patients.
    c. Understands and can clearly communicate the Patient Financial Responsibility Agreement and corresponding Policy to both internal and external customers.
    d. Leads financial counseling conversations and offers education to patients about insurance, coverage of benefits, authorization and out of pocket responsibilities. Appropriately documents conversations in system. Completes follow up conversations and action items as needed.
    e. Properly utilizes the Patient Financial Responsibility Agreement. Respectfully completes discussion with the patient or representative and documents the form accordingly. Informs department of expected patient decision for service and offers support at the time of patient's check in.
    f. Maintains knowledge of and ability to assist with support services that are available to patients, including but not limited to; payment plans, financial assistance and financial planning. Understands and can clearly explain the Financial Assistance Policy and the eligibility criteria.
    g. Troubleshoots patient financial responsibility concerns. Reviews occurrences with leadership and documents appropriately. Responds to patient inquiries in a timely manner.
    h. Assists with maintenance of the Patient Financial Responsibility Agreement and related policy, and all pertinent forms and education materials.

    4. Demonstrates competence in the performance of duties and responsibilities related to State benefits
    a. Maintains knowledge of various state programs and the criteria to meet eligibility for these programs.
    b. Refers patients to applicable agency to apply for state or federal benefits.
    c. Obtains a signed release for all perspective and/or active Medicaid patients if needing to follow up with the Department of Health & Human Services on application status or benefit verification.
    d. Timely documentation in all Patient Accounting System.

    5 Demonstrates competence in the performance of duties and responsibilities related to Financial Assistance program.
    Stays abreast of current Financial Assistance Policy.
    a. Guides/assists patients with Financial Assistance application process and submits applications for review/determination immediately upon completion.
    b. Ability to maintain a rapport with affiliated providers who provide services to patients and honor our Financial Assistance.
    c. Maintain and update training/reference guides.

    6. Provides onsite educational and informational counseling to patients and families to help them understand the financial aspects of their care.
    a. Review with patients their insurance coverage/requirements related to their treatment plan.
    b. Obtain and review care estimates and potential out of pocket expenses with patients.
    c. Maintains CMS Certified Application Counselor (CAC training/credentialing to assist with ACA/Marketplace questions or enrollment.

    Experience Minimum Required
    • Minimum of 3 years of experience working in a healthcare clerical or insurance related field, or an associate's degree, or active pursuit of a bachelor's degree.
    • Demonstrates team concepts, the ability to multitask, lead and communicate effectively.
    • Financial Counseling/Customer Service

    Experience Preferred/Desired
    • Previous experience in the healthcare insurance field, preferably in a hospital setting.
    • Experience with financial counseling, reimbursement and collections in a healthcare setting.
    • Knowledge of current computer systems and software applications

    Education Minimum Required
    • High School Diploma or GED.
    • Successful completion of a Medical terminology course.

    Education Preferred/Desired
    • Two- or four-year College Degree/Associates or Bachelor's Degree in a financial / medical / business field of study

    Special Skills Minimum Required
    • The ability to multi-task in a fast-paced environment.
    • Present in a calm, professional manner.
    • Detail oriented.
    • Requires the knowledge and ability to utilize various computer and on-line applications.
    • Offer exemplary internal and external customer relations.
    • Strong relationship building skills and effective communication skills.
    • Effective organizational and problem-solving skills.
    • Advanced knowledge of medical terminology, insurance verification and authorization processes as it relates to Revenue Cycle.
    • HIPPA Privacy guidelines.

    Special Skills Preferred/Desired
    • Extensive knowledge of insurance coverage, payer policies and authorization requirements
    • Prior billing experience
    • Certified Applications Counselor (CAC)

    EEO Statement


    Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.


    Primary Location NH-Dover-WDH Broadway
    Work Locations WDH Broadway 121 Broadway Dover 03820
    Job Admin/Clerical/CustService-Other
    Organization Wentworth-Douglass Hospital(WDH)
    Schedule Full-time
    Standard Hours 40
    Shift Day Job
    Employee Status Regular
    Recruiting Department WDH Revenue Management
    Job Posting Apr 3, 2024

  • 19 Days Ago
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Financial Planner
  • Commonwealth Financial Group
  • Epping, NH FULL_TIME
  • Our Bedford, NH office is seeking entrepreneurial professionals to join our Financial Mastery Program in Summer 2024. Commonwealth Financial Group is a boutique, financial planning firm focused on hel...
  • 25 Days Ago
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ED HUC
  • Wentworth-Douglass Hospital(WDH)
  • Dover, NH FULL_TIME
  • Description Wentworth-Douglass Hospital, a subsidiary of Massachusetts General Hospital, is renowned as one of the largest acute care hospitals in the Seacoast region of New Hampshire and Southern Mai...
  • 3 Days Ago
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Dietary Aid- Full Time
  • RiverWoods Exeter
  • Exeter, NH FULL_TIME
  • Overview RiverWoods Exeter is currently looking for a Full Time Healthcare Food Server/ Diet Aid to come and join our team! This is a full time 40 hour a week role with hours flexible scheduling optio...
  • 3 Days Ago
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Manager, Contracts
  • Lincoln Financial
  • Dover, NH FULL_TIME
  • Date: Apr 23, 2024 Primary Location: Dover, NH, US Company: Lincoln Financial Alternate Locations: Atlanta, GA (Georgia); Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Omaha, NE (Nebraska...
  • Just Posted
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Accounting Specialist
  • Lincoln Financial
  • Dover, NH FULL_TIME
  • Date: Apr 2, 2024 Primary Location: Dover, NH, US Company: Lincoln Financial Alternate Locations: Work from Home; US All Regions Work Arrangement: Hybrid/Flexible : Work at home and use the office as ...
  • 13 Days Ago
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0 Financial Aid Counselor - Higher Ed. jobs found in Portsmouth, NH area

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Administrative Staff Assistant - College Counseling Office
  • Exeter
  • Exeter, NH
  • Position Purpose Assists and supports the needs of the college counseling office and entire staff.This position will pro...
  • 4/25/2024 12:00:00 AM
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Financial Advisor
  • Northwestern Mutual
  • Portsmouth, NH
  • The Seacoast District of Northwestern Mutual-Northern New England is seeking energetic professionals in Portsmouth, NH! ...
  • 4/25/2024 12:00:00 AM
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Financial Advisor
  • Northwestern Mutual
  • Portsmouth, NH
  • The Seacoast District of Northwestern Mutual-Northern New England is seeking energetic professionals in Portsmouth, NH. ...
  • 4/25/2024 12:00:00 AM
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Assistant Branch Manager & Management Hire
  • Under Armour
  • Portsmouth, NH
  • Responsibilities The Assistant Store Manager supports the Store Manager in the daily operations of the store This includ...
  • 4/24/2024 12:00:00 AM
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Financial Representative
  • MWA FINANCIAL SERVICES, INC.
  • Portsmouth, NH
  • Snap out of your routine. A career should be something you’re proud to share with the world. Find out what makes you Mod...
  • 4/24/2024 12:00:00 AM
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Financial Analyst
  • SubCom
  • Portsmouth, NH
  • Job Description Are you looking for an opportunity with plenty of growth potential? Do you enjoy working in an exciting,...
  • 4/22/2024 12:00:00 AM
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Financial Representative
  • Mwa Financial Services Inc.
  • Portsmouth, NH
  • Snap out of your routine. A career should be something youre proud to share with the world. Find out what makes you Mode...
  • 4/21/2024 12:00:00 AM
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Regional Director of Revenue Management (Remote)
  • Hay Creek Hotels
  • Exeter, NH
  • Job Description Hay Creek Hotels has developed an exciting new position for a Regional Director of Revenue Management to...
  • 4/21/2024 12:00:00 AM
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About Portsmouth, New Hampshire

Portsmouth is a city in Rockingham County, New Hampshire, United States. As of the 2010 census it had a population of 21,233, and in 2017 the estimated population was 21,796. A historic seaport and popular summer tourist destination on the Piscataqua River bordering the state of Maine, Portsmouth was formerly the home of the Strategic Air Command's Pease Air Force Base, since converted to Portsmouth International Airport at Pease. According to the United States Census Bureau, the city has a total area of 16.8 square miles (43.6 km2), of which 15.6 square miles (40.5 km2) is land and 1.2 square...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Financial Aid Counselor - Higher Ed. jobs
$44,129 to $57,091
Portsmouth, New Hampshire area prices
were up 1.4% from a year ago
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