The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Child and Family Services Division in Helena.
Central Intake (CI) is a child abuse and neglect hotline staffed 24 hours a day, 7 days a week to ensure that allegations of child abuse and neglect received are accurately assessed to ensure the safety of children. The hotline serves as the central reporting for all allegations of child abuse or neglect in Montana. Responsibilities of this position include, but not limited to: gathers information from callers to determine whether statutory criteria for investigation are present, assigns priority response time and routes to applicable reports directly to local offices to ensure identified safety threats are responded to in a timely manner to ensure child safety, and checks and verifies information from multiple data sources to determine additional requirements, including escalated safety factors of the alleged victim and field staff.
Why Join DPHHS
Our mission at DPHHS is to serve Montanans in their communities to improve and protect the health, safety, and well-being, and to empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.
The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities w hether you are joining the workforce or have several years of experience.
Qualifications for this Career Opportunity
How to Apply
To be considered for a DPHHS position, submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the "relevant document" box to ensure your attachments are uploaded correctly to your application for this position.
Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.
Additional Information
This position may be eligible for a statutory $1.50 an hour base pay increase effective July 1, 2024.
This position is open until filled with frequent screening of applicants.
Salary: $24.55 - $24.55, Hourly
Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan
Telework Eligibility: Not Telework Eligible
Number of Openings: 3
Employee Status: Regular
Schedule: Full-Time
Shift: Day Job
Travel: No
Union: Montana Federation of Public Employees
Primary Location: Helena
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