Caring For the Community You Love 

Choose a career to make a difference in people's lives every day, choose Fisher-Titus!

Perks of working at Fisher-Titus:

• Hours of Work- Full Time and every 3rd weekend and holiday 9:00am-5:30pm  
• Comprehensive Benefits Package- Medical & Dental coverage, 401K match, paid time off, tuition assistance and more!
• Shift, Weekend & PRN differential

About Fisher-Titus:

Fisher-Titus proudly serves the greater Huron County area’s 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation.

Vision: Be the first choice for healthcare and employment within our community 

Mission: Deliver compassionate and convenient care to the highest level of excellence that promotes lifelong health and wellness for our community

General Summary:

The Patient Navigator provides supportive advocacy to patients and their families as part of the interdisciplinary healthcare teams efforts to safely promote progression-of-care. Works directly with various members of the healthcare team and physicians to address concerns or special needs that may arise through the course of treatment. The Patient Navigator acts as an intermediary between hospital departments and the patient/family to bring about the most effective healthcare treatment and positive hospital experience. Assists with development of a plan that supports the patient during their time in the organization.

Essential Functions:

• Demonstrates good communication skills, cooperation and assistance in a clear and courteous manner to patients/families and all members of the healthcare team.
• Serves as an advocate for the patient.
• Rounds on patients within the specific department and waiting area to identify and manage customer service concerns.
• Communicates with patients/families regarding transition of care from ED to observation or inpatient status, or regarding placement in skilled care or nursing facility.
• Facilitates patient transition of care to skilled care or nursing facility from the ED.
• Triages referrals and requests by the healthcare team members for patient’s/families psychosocial support and manages as possible. Contacts social worker regarding complex needs.
• Helps patient/family understand, accept and follow medical recommendations within the context of self-determination.
• Serves as a liaison to community services.
• Serve as consultant and educator to patient/family regarding post-acute service recommendations.
• Participates in routine interdisciplinary meetings with healthcare team to keep them informed of the progress of interventions and resolution.
• Works with individuals or departments to limit or resolve delays in service and communicate delays to patients and families.
• Makes follow up phone calls to discharged patients and solicit feedback about their hospital experience and forward any clinical questions/concerns to the appropriate manager.
• Incorporates key concepts into communication with patient and family.
• Anticipates customer needs, understands their expectations and responds appropriately.
• Interacts with patients/families/customers and utilizes feedback to improve and reinforce satisfaction.
• Works effectively with others toward common program goals; actively contributes, establishes and sustains a positive impact on people; performs work assignments with minimum need for supervision and guidance; demonstrates on openness to continuous learning and uses organizational opportunities to learn.