Floor Operations Manager jobs in Santa Ana, CA

HCRCnow.com, a Lazzar’s Floor Jack Company, is an ecommerce company that sells industrial seals and parts for floor jacks and hydraulic cylinders, leading the industry for over 10 years, with customers in the US and globally. Our customers range from an individual hobbyist to large retail and Fortune 500 companies.

As a Customer Service/Phones Sales Representative, you will be responsible for answering phones in a high-volume phone queue, helping customers find product and place orders, and provide customer service via email in a team effort environment.

Responsibilities:

• Manage large amounts of incoming calls
• Assist customers with placement of phone orders
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution (we utilize Zendesk for Customer Service)
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies

Requirements:

• Knowledge of FLOOR JACKS and CYLINDERS/RAMS
• Knowledge of reading exploded view drawings
• Knowledge of using a CALIPER to measure with
• Ability to MEASURE HYDRAULIC SEALS
• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multitask, prioritize and manage time effectively
• At least a high school diploma or equivalent

Skills & Proficiencies:

• Customer Service Skills
• Product Knowledge
• Quality Focus
• Documentation Skills
• Listening Skills
• Phone Skills
• Resolving Conflict
• Multitask
• Patience
• Positive Attitude
• Attention to Detail
• Problem Solving
• Organizational Skills
• Adaptability
• Computer Skills

Job Types: Full-time

Schedule:

8 hour shift (full-time)

Day shift

Monday to Friday

Ability to commute/relocate:

Los Alamitos, CA 90720: Reliably commute or planning to relocate before starting work (Preferred)

Education:

High school or equivalent (Preferred)

Work Location: One location

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Benefits:

• Paid time off
• Parental leave

Compensation package:

• Commission pay

Schedule:

• 8 hour shift
• Monday to Friday
• No nights

Travel requirement:

• No travel

Language:

• English (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person