Food Services Manager - Higher Ed. jobs in El Paso, TX

Job Summary

The Food Services leader will oversee the operations of employee cafeteria, related food services overseeing the daily operations, ensuring the efficient and effective delivery of food services while maintaining high-quality standards, customer satisfaction, and health and safety regulations compliance. Will play a crucial role in creating a positive dining experience for our employees, fostering a sense of community and well-being. Responsible for managing the relationship with the third-party provider, collaborating with internal leaders, and overseeing all aspects of food demand, safety, and quality. Will negotiate contracts, pricing, and terms to ensure mutually beneficial agreement. The leader will also regularly communicate with the supplier to address issues, discuss performance, and explore opportunities for improvement.

Location: El Paso, TX / Juarez, Mexico

Key Responsibilities:

• Responsible for overseeing the daily operations of the employee cafeteria,
• Develop a diverse and attractive menu in partnership with the food provider to meet customer requirements and industry trends, considering factors such as seasonal availability, dietary restrictions, and cost when designing menus.
• Ensure compliance with health and safety regulations in food handling and preparation.
• Serve as primary point of contact to food service provider(s) and develop professional and technical relationships with service providers to ensure appropriate delivery of contracted services.
• Monitor service provider activities to ensure contracted responsibilities are fully in line with agreed SLAs and KPIs.
• Provide leadership/support to sites for contractor governance, performance management, and continuous improvement.
• Responsible for ensuring that food preparation and storage adhere to health and safety standards and regulations. Monitor and maintain food quality, presentation, and consistency.
• Recruit, train, and supervise cafeteria staff, fostering a positive and inclusive work environment.
• Identify resource strategies as appropriate, balancing requirements of outsourced service providers and contracted employees while considering all employment legislation and company values.
• Implement strategies to enhance the overall dining experience for employees.
• Work closely with the finance department to develop and manage budgets related to cafeteria operations.
• Responsible for oversight operating and capital related to food services.
• Identify cost-saving opportunities without compromising the quality of food and services.
• Monitor and control costs.
• Coordinate and execute special dining events, promotion, or themed meals.

Preferred Qualifications:

• Bachelor’s degree in hospitality, supply chain management, culinary or related field.
• 8-10 Years of work experience in similar roles.
• High volume food service management.
• Proven experience in directly managing people.
• Bilingual: English/Spanish preferred.
• A strong understanding of food safety and sanitation practices.
• Excellent organizational, multitasking and problem-solving skills.
• Excellent written / oral communication skills, interpersonal skills, strong negotiating skills, and the ability to motivate in a team-oriented, collaborative environment.
• Ability to manage high level of complexity, and the ability to successfully manage multiple critical issues simultaneously. Experience in working with multiple competing stakeholders and priorities.
• Ability to influence, negotiate and communicate with both external customers and internal stakeholders and across complex matrix organizations.