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Sales Operations Opportunity in Insurance Industry

In Force Procurement Specialist, Highland Capital Brokerage

Location : ALL LOCATIONS & REMOTE

Type : Full-time

Salary : $45,000 - $50,000 per year annual bonus.

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, experience, and education.

Summary :

The In Force Procurement Specialist will be the point of contact for all of Highland’s Sales teams and Sales Support in procuring In Force Illustrations (IFL’s) from our carrier partners.

In Force Authorization requests will be completed, reviewed for accuracy, and required signatures and forwarded to the appropriate carrier based on their guidelines.

The individual will keep accurate records of all In Force illustration requests by documenting pertinent information in Sales Force and following them through to completion.

Responsibilities :

• Order IFL’s requests as required by Sales and Sales Support and follow through to completion.
• Use pre-defined In Force Service Authorization forms that include authorized signatures by the insureds or policy owners as required and assure correct information is requested at the carriers upon initial reach out
• Authorizations should include the request to release the most recent statement of policy values, to include In-Force illustrations and any other documents required to analyze the policy
• Provide timely support and follow up until the requested illustrations are obtained
• Keep an updated list of all carrier contact information to include e-mail addresses, contact numbers or faxes where applicable of their In Force teams
• Keep records of requests, by VP / AC Institution, Carrier, Insured, Policy number and method of request for easy access to outstanding items and records of completed requests
• For Highland’s Referral Model cases, develop relationships with VP’s and their Advisors to provide support to their clients’ life insurance portfolios, such as;

Changing life insurance policy owner / beneficiary arrangementsName changes.Premium payment services, including providing premium instructions and confirming premium payments.

Increasing / decreasing premium payments and death benefit changesUpdating addressesCanceling policiesProcessing policy loans / withdrawalsProcessing insurance claims upon the death of an insuredPreparing annual reviewsObtaining policy valuesOrdering and / or running In Force illustrations.

• Enter and maintaining detailed client information in a Sales Force and / or other internal systems as required
• Perform any changes necessary to support VP, Advisor, or internal requests, such as obtain necessary forms, complete and process forms, submit requests and follow-up with carriers and / or clients, and update internal systems.
• Develop strong familiarity with carrier’s process regarding obtaining In Force Illustrations
• Organizes and prioritizes workload to ensure illustrations requested are received and logged in a timely manner
• Uses reporting in Sales Force to track activity requests related to In Force illustrations and to provide management reporting
• All other duties as assigned.

Education Requirements :

Associate Degree or H.S. Diploma or GED certificate Significant Practical Experience will be considered.

Basic Requirements :

• Experience working with individual life insurance (or) an individual who possesses other skills listed and is interested in learning about life insurance.
• Advanced skills with MS Office (Outlook / Excel / Word) .
• Strong verbal and written communication skills .
• Strong diligence with the ability to organize, prioritize, follow through and multi-task .
• Collaborator .
• Strong customer service orientation .
• Strong initiative to accomplish tasks and meet deadlines .
• Motivated to add value and build long-term relationship .
• Lifelong learner

Preferred Requirements :

• Prior experience in Life Insurance is a plus.

Last updated : 2024-03-23