Fraud Detection Supervisor supervises fraud detection associates in their effort to detect possible customer fraud. Leads cross-functional initiatives to proactively detect and prevent fraud from occurring. Being a Fraud Detection Supervisor researches, documents, and implements best practices in the industry with regard to fraud detection. Leads the most challenging and complex fraud investigations. Additionally, Fraud Detection Supervisor requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Fraud Detection Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Fraud Detection Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
The EFT Operations Fraud Specialist is responsible for processing debit card disputed items and investigating claims in a fast paced work environment. The EFT Operations Fraud Specialist will serve as the primary contact for all debit card related inquiries and research for both internal and external customers. The incumbent will possess knowledge of debit card dispute processing rules, Regulation E rules, and MasterCard Zero Liability rules.
Essential Functions
Key Qualifications:
Education
Experience
Personal Characteristics
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role, requiring use of typical office equipment such as a computer, laptop and cell phone. While performing the duties of this job, the employee is regularly required to talk and hear. This position may require sitting, standing, walking, bending, and kneeling.
AAP/EEO Statement
Queensborough National Bank & Trust is an Equal Opportunity Employer. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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