Fraud Detection Supervisor supervises fraud detection associates in their effort to detect possible customer fraud. Leads cross-functional initiatives to proactively detect and prevent fraud from occurring. Being a Fraud Detection Supervisor researches, documents, and implements best practices in the industry with regard to fraud detection. Leads the most challenging and complex fraud investigations. Additionally, Fraud Detection Supervisor requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Fraud Detection Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Fraud Detection Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Your Role
Pomelo’s first fraud manager will be responsible for the overall ownership of fraud risk, processes, losses, data analytics, false positive ratios and operational strategies. Collaborating closely with stakeholders to develop the necessary procedures and tooling to identify and address fraud risks throughout the entire fraud lifecycle, including acquisition, conversion, customer account security, and chargebacks. Additionally, this role will drive the implementation of fraud detection technology, advise on new and existing product features and team up with third party vendors. The candidate will also support stakeholders with their risk expertise, wear a product manager hat and provide guidance on servicing and operations best practices.
Required Qualifications
Nice to Haves
Pomelo takes a market-based approach to compensation, offering equity and a base salary as part of the compensation package. The estimated base salary range for this role is $141,000 - $156,000 per year. Exact compensation may differ from this range and depends on the candidate’s experience, domain expertise, and interview performance.
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