Fraud Investigation Manager jobs in Houston, TX

The Fraud Manager assists AMOCO in achieving its mission of “serving the financial needs of our members” by developing, implementing, and managing an effective fraud prevention strategy and program to detect, prevent, and deter fraud or the threat thereof to safeguard the financial interests of the credit union and its members. The Fraud Manager provides expert guidance and oversight of fraud-related investigations involving the use of electronic/cyber systems, debit and credit cards, new accounts, account abuse, check forgery, elder abuse, suspected money laundering and check kiting, identity theft, and the like. The incumbent routinely analyzes fraud trends and creates reports outlining risks and mitigation strategies.

Our Culture

AMOCO Federal Credit Union is 85 years strong and recognized as one of the largest credit unions in the Houston/Galveston area. Our culture is driven by staff who exemplify the cooperative spirit of people helping people. By listening and understanding the needs of our membership, we aim to become their trusted financial institution. The goal with every interaction is to create member loyalty and to serve and satisfy the financial needs of our members and employees at every touch point in the member service chain. To achieve that, we focus on hiring for talent and the right fit for our culture. 

Work Perks

We offer the following exceptional benefits: 

• Health benefits including medical, dental, and vision for employees 
• Tuition reimbursement 
• On the job training 
• 401(k) match 
• Annual Bonus Incentive 
• Paid Company Annual Holidays 
• Paid time off 
• Frequent employee appreciation and recognition events 

Essential Functions and Duties:

25%  Manages direct reports to maximize productivity, efficiency, and staff performance. Provides coaching, counseling, training, corrective action, and compliance with regulatory requirements and organizational mission, values, policies, and work rules. Appraises performance and provides recommendations for staff compensation, promotion, and termination, as appropriate. Ensures high performance, growth, and collaboration within the team.

15%  Fraud Detection. Conducts real-time monitoring to detect suspicious activities, patterns, or anomalies, such as unusual transactions or login attempts. Also analyzes historical data to identify trends and predict future risks.

15%  Fraud Prevention. Develops, leads, and implements an effective fraud prevention program, in collaboration with stakeholders within the credit union to ensure a holistic approach. Prevention includes establishing policies and guidelines, implementing controls and strong authentication measures, and continuously updating security protocols. Ensures that all prevention activities comply with relevant anti-fraud laws, regulations, and industry best practices.

15%  Risk Assessment. Conducts regular risk assessments to identify emerging fraud threats and vulnerabilities to different types of fraud. Maintains awareness of key process changes, system changes, organization or governance structure, and key outsourcing arrangements/vendor exposure and how they impact operational risk management. Prioritizes time and allocates resources in areas that need the most protection.

15%  Incident Response. In the event of a fraud incident, facilitates rapid response and mitigation, minimizing the impact on the credit union. Serves as the lead on investigations into suspected fraudulent activities. Collaborates with internal teams, law enforcement, and external partners as necessary.

15%  Leverages technology and advanced analytics to examine data. Prepares and analyzes internal and external fraud loss data reporting to monitor risk management activities associated with significant losses. Identifies patterns and anomalies. Corresponds with the appropriate parties to discuss potential impacts to various business units of the credit union.

Preferred Certifications:

Certified Fraud Examiner (CFE)

Certified Anti-Money Laundering Specialist (CAMS)

Certified Risk Professional (CRP)

-  Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

-  Commits to providing excellent customer service while using Member Service & Loyalty Skills: Focus on Member, Maintain/Enhance Self-Esteem, Listen, Maintain Personal Responsibility, Manage Complaints and Resolve Problems.