Fraud Investigation Manager jobs in Kingsport, TN

Risk Management Specialist – Fraud Prevention

Department: Risk Management

Reports To: Senior Risk Manager

Supervises: None

Job Description:

This role is responsible for analyzing alerts to detect irregular or suspicious transactions and prevent losses associated with fraud and financial crimes, taking appropriate action to protect the bank and its customers. This role is responsible for investigating cases of fraud and assisting BSA/AML with case management to ensure reporting of all fraudulent investigations. This role will interact frequently with employees, customers, law enforcement, and authorities.

Primary Job Functions may include:

· Analyze alerts and account activity for unusual or suspected fraudulent activity that derive from the bank’s surveillance monitoring systems and internal/external sources.

· Evaluate the circumstances, recommend appropriate risk-based actions for any cases of potential fraud, including taking action to prevent the transaction in question, if possible, and protect the customer and bank from continued fraudulent activity.

· Conduct account investigations and research, including interviewing customers and collaborating with personnel from other departments, as appropriate.

· Refer fraud cases to, and work with, law enforcement authorities as needed.

· Document all findings in a centralized case management system to ensure complete documentation is maintained, as required.

· Coordinate with BSA/AML to file Suspicious Activity Reports (SARs) and FinCEN 314(b) information sharing requests as needed.

· Maintain knowledge of the bank’s products, services, customers and geographic locations, and the potential fraud risks associated with those activities.

· Provide management with information on fraud trends occurring at the Bank, locally, and nationally, including tracking of losses and recoveries.

· Provide training, resource materials, updates to employees, and assist with customer education.

· Provide guidance to customer victims on the appropriate course of action and provide fraud prevention counseling as needed.

· Maintain and execute the ID Theft Prevention Program.

Minimum Qualifications:

· Passion for protecting customers and fighting financial fraud.

· Minimum of a Bachelor’s degree in Finance, Business, Accounting, Criminal Justice or related field.

· Minimum of 5 years of experience preferred in financial services, fraud prevention, investigation, risk management, or accounting.

· Certifications (preferred): CFE, CAMS, CAFP, other relevant certifications.

· Excellent written and verbal communications skills; Proven success in problem analysis and resolution; Strong attention to detail; Strong organization skills; Ability to manage multiple detailed work assignments with a high degree of accuracy.

· Ability to handle confidential material, in a professional, highly ethical manner.

· Proficiency with Microsoft Office products (Word, Excel, PowerPoint, etc.)

· Willing to travel overnight for training and professional development.

Employees are expected to perform other job duties as assigned and directed by management and adhere to all company and compliance policies and procedures, including the Bank Secrecy Act. Job description and duties may be modified when deemed appropriate by management.

Job Type: Full-time

Pay: From $42,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Dependent care reimbursement
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance
• Volunteer time off

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

License/Certification:

• CFE, CAMS, CAFP (Preferred)

Ability to Relocate:

• West Jefferson, NC: Relocate before starting work (Required)

Work Location: In person