Fraud Investigation Manager jobs in Portsmouth, NH

Who Are We?

Bottomline is on a mission to be the world’s leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid.

It is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our Portsmouth office is the central strategic hub in the US as well as one of the go-to market global centers of excellence, conveniently positioned to enable a fulfilling and flexible, hybrid work-life balance. A place to collaborate and share knowledge share across multidisciplinary teams, it also provides the perfect space to meet virtually with our colleagues across time zones.

Culture and Values

We are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us.

Our culture encourages people to be brave and curious, to drive to closure and to ensure our values and principles are lived out daily.

We excel at Bottomline because we are positive and passionate about building a #LifeAtBottomline

Role

Paymode-X is a business to business (“B2B”) electronic payment network, processing over $200 billion per year to more than 385,000 member organizations. Payers and Vendors harness the power of this innovative, cloud-based solution to simplify the migration to electronic payments. Paymode-X is offered to businesses, either directly or through a variety of bank resellers.  

As a Senior Risk and Fraud Prevention Officer, you are a key member of the Paymode-X Leadership team.  Your role will support a variety of initiatives that focus on discouraging actions that may have regulatory, reputational or financial risks associated with the Paymode-X B2B payment network.   The position is responsible for ensuring Paymode-X has a well-established operational risk program that aligns with Bottomline Technologies overall Information Security policy.   

How you’ll contribute:

• Lead subject matter expert (SME) on operational, reputational and financial risk and control matters by developing/maintaining strong positive working relationships with entire organization, extending beyond Paymode-X 
• Develop, monitor and update controls, remediation and reporting of significant risk and control issues 
• Collaborate with Paymode-X and Bottomline Product and Security Organizations to develop, measure and assess key risk indicators 
• Analyze and provide feedback to Paymode-X and Bottomline Leadership team on action/remediation plans to address control gaps to ascertain that operational, legal, regulatory, and reputational risks are being properly managed and mitigated 
• Assess products, services, technology, processes and strategy to drive overall performance and self-assessments 
• Monitor operational risks and controls of outsourced third party solution providers for Paymode-X 
• Provide subject matter expertise on current and emerging cyber security threats, AML standards, data management and banking/finance regulations 
• Provide proactive recommendations to respond to regulatory changes and/or external threats, assessing impact to the Paymode-X Network and Bottomline 
• Provide recommendations and control standards for certain high risk transactions or actions available within the Paymode-X application 
• Assist in the review, update and enhancement of operational risk management policies and procedure standards 
• In partnership with Bottomline’s Chief Information Security Officer, develop and deliver training to Paymode-X employees on banking best practices, regulatory matters, operational risk policies and procedures, current industry practices, risk and control standards, cyber security threads, AML schemes and phishing/email attacks 
• Provide primary leadership and coordination across all parties (internal and external) when fraud event occurs.  Collaborates with Senior Leadership, CISO and Legal team as needed 
• Work directly with Paymode-X Channel Relationship Managers to understand, support and enhance Bank Channel communications around Security, Fraud and Industry Best Practices.

What will make you successful: 

• 7-10 years’ experience of Banking Fraud/Regulatory Policy, AML policies, Finance Regulations, Cyber Security, Data Management  
• Self-starter, independent who thrives in fast paced environment 
• Excellent communication skills—both verbal and written 
• Strong knowledge of ACH and Card processing workflow 
• Operational expert with strong problem solving skills and creative thinking skills 
• Bachelor’s Degree required 

We welcome talent at all phases of their career through understanding and supporting additional needs (where applicable) as we look to innovate, win, and grow together.

Bottomline is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.