Fraud Investigation Manager manages the operations of the fraud investigations department. Develops policies and procedures to prevent fraud activities and to recover any incurred losses. Being a Fraud Investigation Manager identifies the weakness of current control process and recommends enhancements. Collaborates investigation with appropriate business partners and local, state and federal authorities. Additionally, Fraud Investigation Manager requires a bachelor's degree. Typically reports to a head of a unit/department. The Fraud Investigation Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Fraud Investigation Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Your Role
Pomelo’s first fraud manager will be responsible for the overall ownership of fraud risk, processes, losses, data analytics, false positive ratios and operational strategies. Collaborating closely with stakeholders to develop the necessary procedures and tooling to identify and address fraud risks throughout the entire fraud lifecycle, including acquisition, conversion, customer account security, and chargebacks. Additionally, this role will drive the implementation of fraud detection technology, advise on new and existing product features and team up with third party vendors. The candidate will also support stakeholders with their risk expertise, wear a product manager hat and provide guidance on servicing and operations best practices.
Required Qualifications
Nice to Haves
Pomelo takes a market-based approach to compensation, offering equity and a base salary as part of the compensation package. The estimated base salary range for this role is $141,000 - $156,000 per year. Exact compensation may differ from this range and depends on the candidate’s experience, domain expertise, and interview performance.
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