Fraud Investigation Officer jobs in Utah

We are currently looking for a Full-time Fraud and Bank Security Officer to work Monday-Friday in our branch located at 2605 Washington Blvd, Ogden, UT 84401.

Major Job Function:

Responsible for coordinating and resolving security and fraud incidents for the Bank.  Responsible for triage and case management of fraud and security incidents.  Primary point of contact for law enforcement.  Responsible for responding to inbound law enforcement requests and reporting relevant incidents to law enforcement.  Responsible for coordinating the investigation of fraud incidents and recovery of funds from other banks.  Escalation point for branch, call center, and operations personnel on fraud and security incidents.  Responsible for the maintenance of case logs, and generation of management reports to track losses within the deposit function

Experience/Skills necessary to perform duties:

• Bachelor’s degree in Accounting, Finance, Criminal Justice, or other relevant field of study in business, or experience relevant to the position
• Excellent self-learning skills to stay on top of fraud trends and techniques
• High aptitude for technology (MS Office applications, reporting tools, and case tracking tools)
• Passion for banking, payments, and fraud prevention
• Strong written and verbal communication skills, open to feedback, organized, willing to follow up with multiple parties
• Experience with bank payments or fraud prevention a plus
• Experience in a branch or back-office banking role is a plus

Regular Duties and Responsibilities:

•       Fraud/loss incident response

·         Collaborate with stakeholders to triage and investigate potential fraud.

·         Communicate with bank staff and customers to collect information about fraud cases.

·         Coordinate with wire, ACH, check processing, and card payment staff to recover funds.

·         Coordinate with Compliance/BSA departments on cases, regulatory reporting, and suspicious activity.

·         Report relevant incidents to law enforcement, coordinate for recovery and prosecution purposes.

·         Maintain and work cases in Verafin fraud detection/tracking tool.

·         Work with branch staff and customers to open identity protection cases.

·         Coach staff on determination of fraud incidents and communication with customers.

·         Train branch and operations on red flags for fraud and elder abuse.

·         Maintain fraud incident policy and procedures. Train employees on procedures.

•     Security incident response

·         Respond to responses for video footage.

·         In the event of a robbery, lead on-site coordination of incident response.

·         Primary contact with security vendors and materials (alarms, bait cash, dye packs, etc).

·         Coordinate with Facilities team on security issues as they relate to construction/facilities projects.

·         Maintain security procedures for branches and facilities.  Train employees on procedures.

•        Record keeping

·         Maintain records of incidents, losses, recoveries, and prevention.

·         Prepare periodic reports for Bank management.

•         Other duties as assigned
•        Attendance is an essential function of the job.

Benefits of Working with Us:

Bank of Utah's comprehensive benefits package promotes health and wellness, financial well-being and career growth. A few highlights include:

• Great work-life balance, with a Monday-Friday schedule
• Competitive benefits, including health, eye, dental and life insurance
• 401(k) plan and match up to 5 percent, plus opportunities to participate in our employee stock ownership program (eligibility requirements must be met)
• Incentive pay
• 12 paid bank holidays earned vacation time
• Training opportunities for new employees
• Learning incentives to expand your banking knowledge and grow in your career (including opportunities to learn about all of our departments, such as mortgage, branch operations, commercial lending, personal trust, corporate trust, compliance, payments processing and more)
• Volunteer opportunities to make a difference in the communities where you work and live
• Awards and recognition to celebrate you and your colleagues for living the bank's values