Fraud Investigation Supervisor jobs in Binghamton, NY

Why work for Visions?

Flexibility, security, growth, competitive wages, and benefits ranging from medical to retirement - we've got it all. We offer 40-hour (full-time), 30-hour (part-time plus), and part-time positions, along with opportunities for advancement, development, and tuition reimbursement. We're a company that's growing more and more every day - and you can, too.

About Us

We're a community-minded organization with more than 50 years of experience. We serve members across three states, and our culture is one built on giving back. We're more than just money - we're people helping people.

If you want to be part of something greater, something different, and something growing - then come work at Visions.

We're more than banking. You can be, too. #ClaimYourSeat

Position Purpose/Summary: Primary function is to assist with support of all fraud requirements. Secondary is to prevent fraud and recover losses to the credit union by leading, conducting and assisting external and internal investigations that involve criminal, member and associate misconduct. A specialty skill position that is often exposed to highly sensitive and confidential information and contentious situations.

Hybrid Opportunity Available - Hybrid Schedule on-site at our Headquarters in Endwell, NY or Saddle Brook, NJ.

Education & Experience: We pride ourselves in our advocacy for education, growth, and opportunity for experience at Visions Federal Credit Union. This position would minimally require a high school education, with preference for a certificate or degree in Criminal Justice, Fraud or other related, financial areas, or customer service.

Essential Knowledge, Skills, & Abilities: Due to the nature of this role in potentially dealing with members, employees, and external contacts on an on-going basis, the position requires (and is not limited to):

• Familiar with the operation of all major credit union products, services and systems including, but not limited to, the loan origination system, the new account opening system, the mortgage LOS, DocuSign, related monitoring or mitigation systems, the digital banking platform(s), Guardian Officer, Lexis Nexis, FIS, and CrossCore.
• Excellent interpersonal and communication skills (both verbal and written)
• Efficient time management and organizational skills
• Flexibility (able to adapt to changing environment)
• Positively communicate with diverse contacts/population while providing excellent customer service
• Strong computer and math skills, adherence to confidentiality, detail-oriented

Bilingual in Spanish Preferred.

Compensation Range: $20.00/hr. - $25.50/hr. *Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills*