Fraud Prevention Associate researches and analyzes potential customer fraud cases to identify and prevent future fraud. Reviews and responds to suspected fraudulent service requests and identifies fraudulent transactions using various research methods. Being a Fraud Prevention Associate follows standard procedures to document a loss and prepares a summary and reconciliation. Communicates the status and resolution of the incident to the customer and/or bank. Additionally, Fraud Prevention Associate identifies areas that need increased security procedures or software to protect customer accounts. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Fraud Prevention Associate works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Fraud Prevention Associate typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
The Fraud and Claims Phones team is a part of the greater Retail Operations function within Consumer & Community Banking. Fraud and Claims Phones takes on average, ~1.9 million calls per month. As a Fraud Manager Associate at Chase, you will be responsible for handling inbound customer calls on disputes that could cover Fraud or Non Fraud Regulation E, check forgery, or Bill Pay items. As a Fraud Manager Associate, you will handle inbound customer calls for fraud activity including new account screening, online/electronic transactions, check/deposit holds and compliance closures. We are looking for a Division Leader with a passion for people and managing large teams.
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