Fraud Prevention Associate researches and analyzes potential customer fraud cases to identify and prevent future fraud. Reviews and responds to suspected fraudulent service requests and identifies fraudulent transactions using various research methods. Being a Fraud Prevention Associate follows standard procedures to document a loss and prepares a summary and reconciliation. Communicates the status and resolution of the incident to the customer and/or bank. Additionally, Fraud Prevention Associate identifies areas that need increased security procedures or software to protect customer accounts. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Fraud Prevention Associate works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Fraud Prevention Associate typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
POSITION SUMMARY
Primarily responsible for BSA daily reporting, compliance review, and related activities as well as fraud investigation and prevention. Fraud duties will also include helping to protect members from scams, crime prevention measures, and directing fraud victims to the appropriate governmental agencies. Additionally responsible for fraud recovery and prosecution efforts. This individual must develop the confidence and skills to become proactive in crime fighting while making independent decisions to mitigate fraud risk for members and ProFed. Attributes must include attention to detail and a high level of accuracy. Requires an individual that possesses the communication skills necessary to educate members on scams and inquire about possible fraudulent activity.
QUALIFICATIONS
Requires knowledge of financial institution operations and the ability to learn the federal and state banking laws that impact those operations. Must be capable of effective, prompt, clear and concise response when special requests or unique circumstances arise and research is necessary. This individual must be detail oriented and able to communicate professionally with credit union staff, members and outside agencies. Must be able to maintain respect and professionalism as well as maintain the security and integrity of confidential documents and other sensitive information and details.
PHYSICAL REQUIREMENTS
Clear and effective communication abilities required. Must be able to view a terminal screen and operate a computer keyboard. Ability to travel between branch locations is required. Must be able to sit and stand for prolonged periods. Position may require light lifting.
ESSENTIAL DUTIES AND RESPONSIBILITIES
ProFed is an EEO employer – M/F/Vets/Disabled