Fraud Prevention Associate researches and analyzes potential customer fraud cases to identify and prevent future fraud. Reviews and responds to suspected fraudulent service requests and identifies fraudulent transactions using various research methods. Being a Fraud Prevention Associate follows standard procedures to document a loss and prepares a summary and reconciliation. Communicates the status and resolution of the incident to the customer and/or bank. Additionally, Fraud Prevention Associate identifies areas that need increased security procedures or software to protect customer accounts. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Fraud Prevention Associate works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Fraud Prevention Associate typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
FUNCTION:
Responsible for safety and security of the property. Primary job function is to prevent the loss of company assets and money. Ensure a safe work place for all staff. Ensure guest safety.
RESPONSIBILITIES:
• Responsible for working with all departments to ensure Guest & Employee Satisfaction.
• Observe and report observations through patrols of both the inside and outside of the hotel.
• Key Control.
• Lost & Found.
• Radio Control.
• Responsible for participating on the hotel Safety Committee.
• Ensures Security for the hotel’s customers, employees, and property assets.
• Enforces established policies and procedures for WinStar World Hotel and the hotel’s brand.
• Practices the WinStar World Hotel Culture and ensures all cultural expectations are implemented and regularly practiced throughout the hotel.
• Supports hotel’s training needs and efforts.
• Responsible for performing “other duties” as assigned by management.
REQUIREMENTS:
TECHNICAL SKILLS AND ABILITIES:
• Knowledge of the organizations and operations of administrative programs.
• Ability to apply and adapt practices and techniques to the special requirements of senior management; ability to establish and maintain effective relationships with other management staff, employees, and the general public.
• Must be able to recognize potential safety hazards and security problems in the hotel and act upon each immediately.
• Ability to present facts and recommendations effectively in oral and written form.
• Proficient in Word, Excel, PowerPoint, Publisher, ADP and other systems as needed.
• Extensive knowledge in security and safety.
• Knowledge of sound techniques in all aspects of asset loss prevention.
• Skill in use of computers and software programs associated with Property Operations.
• Skilled in the proper and safe use of all tools, equipment, materials, chemicals and products relating to the department.
• Excellent ability to communicate in the English language, both verbally and written.