Fraud Prevention Manager manages a team of analysts responsible for the detection, prevention, and mitigation of fraudulent transactions. Develops cross-functional initiatives to proactively detect and prevent fraud from occurring. Being a Fraud Prevention Manager approves and implements recommendations for process and procedure improvements. Reviews and implements best practices in the fraud prevention industry. Additionally, Fraud Prevention Manager ensures compliance with all relevant anti-fraud regulations and standards. Creates reports outlining trends, risks, and mitigation strategies. Requires a bachelor's degree. Typically reports to a director. The Fraud Prevention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Fraud Prevention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The Fraud Risk Manager is responsible for understanding and managing Guardian Credit Union’s fraud mitigation resources, practices and strategies. This role will provide oversight for and ensure effective and timely deployment of new strategies to mitigate loss and manage risk. This position will review and analyze industry trends and changes in the payments and regulatory environment to identify gaps in existing strategies. The Fraud Risk Manager will recommend changes to improve program performance, develop and maintain benchmarks and metrics to analyze fraud trends, and collaborate with team members across the credit union to improve program effectiveness.
Major Duties and Responsibilities
Knowledge and Skills
Experience
Two to Five years of similar or related experience, including time spent in preparatory positions.
Education/Certifications/Licenses
A college degree.
Interpersonal Skills
A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
Other Skills
A strong knowledge of fraud management/investigative processes; knowledge of fraud tools and models; knowledge of bank payment systems. Fraud or payments certification or designation, such as the CAFP, AAP or APRP, is preferred.
ADA Requirements
Physical Requirements
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions
Mental and/or Emotional Requirements