Fraud Prevention Manager jobs in Charlotte, NC

About this role:

Wells Fargo is seeking a Lead Product Manager for the Fraud Detection Operations Product Enablement Team in Fraud & Claims Management. Are you a passionate product leader with a knack for process optimization and a proven track record of bringing products to life? Do you thrive in a fast-paced environment and with cross-functional team collaboration? If so, we want to hear from you! In this role, you will be the go-to person for pre-development of new features and capabilities, ensuring a smooth flow of product requests from entry & discovery to delivery. As a product enablement team member, you will help identify problems and ensure all stakeholders understand the value of proposed solutions. You will also be responsible for supporting our product owners and driving initiatives to optimize processes, solutions, and the overall product experience. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will be responsible for:

• Intake Triage and Assessment: Be the first point of contact for incoming product requests. Analyze requests, identify correlation to the product roadmap, objectives, and key results; detect dependencies, and assess upstream and downstream impacts.
• Feature Decomposition: Conduct market research and market results-oriented analysis for major products and services.  Breakdown complex requests into plain language, clearly articulating the problem, desired outcome, and end-to-end customer experience. Support the product owners in creating manageable Epics and Features.
• Subject Matter Expertise:  Review and analyze complex major product lines and services. Champion effective rollouts by acting as the Subject Matter Expert for assigned solutions.  May lead complex initiatives including establishing marketing programs for new products or enhancements, projects, teams, or serve as a mentor to less experienced staff.
• Product Management Support: Collaborate and consult with managers, stakeholders, scrum masters, project managers, and delivery team to resolve issues and achieve project goals.
• Process Optimization: Identify opportunities to streamline workflows and propose initiatives to enhance product enablement. Implement change delivery solutions for the portfolio's technology process work of low to moderate complexity.
• Collaboration and Communication: Foster a collaborative environment by working closely with Product Managers, Engineering, Design, Risk, Compliance, and Scrum teams.
• Escalation Management: Identify and manage issues and escalate concerns when necessary.
• Reporting and Analysis: Build dashboards and reports to track product success, monitor, and Key Performance Indicators.
• Presentation Skills: Confidently present product insights and recommendations to product leadership.
• Agile Methodology: Deep understanding of Agile methodologies (Scrum, Kanban) and their application to product development.
• Tool Expertise: Proficient in JIRA and Confluence for project management and knowledge sharing.
• Risk Management: Lead with a risk mindset and demonstrating sound risk-management practices. Oversee risk management to meet deliverables, drive new initiatives, help make decisions in complex and multi-faceted situations of global market dynamics, trends, and regulatory impact.

Required Qualifications:

• 5 years of Product Management, product development, strategic planning, process management, change delivery experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 5 years of experience in Banking, Financial Services or Fintech Product Management with execution of the entire product development process
• 4 years of experience with Fraud & Claims product or operations
• 5 years of experience with Agile methodologies (Scrum, Kanban) and Kanban boards
• Proficiency in JIRA and Confluence
• Military intelligence or analytics experience including operational management, project management, mission evolution management and finance management
• Proven track record of successfully managing and delivering complex product initiatives
• Experience with testing methodologies and managing product escalations
• Experience building and maintaining product dashboards and reports
• Understanding of Risk and Compliance considerations in product development
• Strong analytical and problem-solving skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to build strong relationships and collaborate effectively with cross-functional teams
• Strong organizational, multi-tasking, and prioritizing skills
• Self-motivated and proactive to take initiative, identify opportunities and implement change
• Comfortable presenting to senior leadership and tailoring messages to different audiences
• Flexible and adaptable, with a willingness to take ownership of new areas and changing business needs

Job Expectations:

• This position offers a hybrid work schedule.
• This position is not eligible for Visa sponsorship.

Locations:

• 1525 W WT Harris Blvd. Charlotte, North Carolina 28262   
• 2800 S Price Rd. Chandler, Arizona 85286
• Required locations listed above. Relocation assistance is not available for this position.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.