Fraud Prevention Supervisor jobs in Binghamton, NY

JOB SUMMARY

The core duties of the Crisis Line Counselor are to deliver Phone and/or Chat/Text support services to consumers who call the Crisis Line and provide skillful crisis counseling, suicide risk assessment, suicide intervention when needed, and appropriate referrals to other services and resources. We are hiring for full-time, on-site Counselors only for Third Shift at this time. Third Shift Options: 8p - 6a (4 days/week focused on Chat/Text) or 10p - 8a (4 days/week focused on phone).

We are hiring multiple Counselors for the next training group. The start date for paid training is Tuesday, May 21st and is conducted weekdays from 9a - 5p through July 5th.

DUTIES/RESPONSIBILITIES

- Answers calls/chat/text on incoming lines with compassion, in accordance with the organization’s training and scope*

- Engages in and completes federal, state, and SPCS ongoing required training which provides the skills necessary to support callers on the crisis line*

- Shows proficiency with all phone equipment, computer technology and software used by SPCS, in support of the caller*

- Utilizes reputable outside resources to refer the caller to additional support services in the community*

- Maintains appropriate documentation of each interaction with the caller through well- written, timely, and informative reports*

- Participates in SPCS meetings, workshops, networking events, elective continuing education offerings and SPCS social and community events, as appropriate

- Attends Crisis Line Counselor Training Meetings

- Develops and maintains positive and effective working relationships with other staff and volunteers at SPCS

- Attends supervision/debriefing meeting with management, as scheduled*

- Signs and abides by all aspects of the Crisis Line Counselor Guidebook, as part of the Job Description*

- Assists in maintaining a clean, safe, and confidential workspace

- Performs additional responsibilities as they develop and are assigned

This position requires working some holidays and some weekends.

* Essential Job Function

REQUIRED SKILLS AND ABILITIES

- Strong empathy, active listening, communication, teamwork, and interpersonal skills

- Excellent phone skills including a speaking voice that is clear and articulate

- Function autonomously and exercise good judgment and decision-making skills, particularly in a crisis situation

- Excellent listening skills

- Excellent attention to detail

- Ability to function well in a high-paced and at times, stressful environment

- Proficient with Microsoft Office Suite or related software

- Technologically savvy; ability to conduct basic troubleshooting when necessary

ADDITIONAL QUALIFICATIONS

- A sense of responsibility and commitment to SPCS and its mission

- High energy, patience, and controlling one’s emotions, as well as the ability to think analytically in a high-stress environment

- Accountability and dependability regarding work schedule

- Understanding of personal wellness

EDUCATION AND EXPERIENCE

- Completion of secondary education

- One to two years related to community involvement

PHYSICAL REQUIREMENTS

- Prolonged periods of sitting and working on a phone and computer

Suicide Prevention & Crisis Service of Tompkins County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $20.10 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Experience:

• Microsoft Office: 1 year (Required)

Work Location: In person