Fraud Prevention Supervisor jobs in Des Moines, IA

THE OPPORTUNITY:

We are seeking a talented Fraud Prevention & Solutions Consultant for external clients and internal staff on fraud detection and prevention matters, inquiries, and solutions to meet client and business needs. Writes fraud rules and builds custom solutions for clients and monitors fraud for their client group. Identifies risk exposure based on fraud trends and data and determines mitigation measures.

On January 2, 2024, Co-op Solutions and PSCU became a single entity – combining two talented teams with the same mission – both built on the foundation of the “people helping people” credit union philosophy. Our employees are our greatest asset and together, we are better positioned to innovate leading-edge technologies, deliver differentiated value to our clients and support career development opportunities for our employees. It’s an exciting and pivotal point in both legacy companies’ journeys!

WHAT YOU CAN LOOK FORWARD TO:

• Consults external clients and internal staff on fraud detection and prevention matters, inquiries, and solutions to meet client and business needs. Writes rules, builds custom solutions for clients, and monitors fraud for their client group.

• Identifies risk exposure associated with fraud trends, that have the potential to cause financial losses and poor member experience to client portfolios, to determine if mitigation measures are necessary.

• Leverages knowledge of fraud prevention tools to consult with assigned clients on their fraud and risk goals, review key fraud performance metrics, consult on available fraud tools, and recommend strategic means to minimize risk exposure and improve member experience.

• Collaborates with other internal teams to serve as client advocate for fraud and risk items and special projects or mitigations.

• Regular and reliable attendance. Some on-call work required. This position may require early/late hours and availability during weekends to ensure client support on fraud monitoring or mitigation.

• Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.

• Actively supports and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

WHAT YOU’LL NEED TO SUCCEED:

• Stays informed on new industry fraud trends by reviewing external sources that detail industry alerts, outside Financial Institution trends and industry expert evaluations.

• Maintain knowledge of fraud and risk applications and systems supported by PSCU/Co-op. Strong understanding of all platforms and processing platforms.

• Manages a mix of clients with more complex and sophisticated programs. Products and services include Credit, Debit, ATM and Shared Branch.

• Must react to change productively and handle other essential tasks as assigned.

• Must possess excellent organizational and communication skills, both written and oral.

• Must have strong prioritization skills and demonstrate the ability to develop and utilize performance metrics and productivity reports.

• The individual must also be detail oriented and able to handle multiple tasks simultaneously.

• Must be able to work independently and ensure risk exposure and compliance is high priority.

• Ability to effectively communicate and work across all areas of PSCU/Co-op Solutions as well as vendors.

REQUIRED EDUCATION and EXPERIENCE:

• High school diploma or general education degree (GED), some college level courses in a business-related or financial field helpful.

• Minimum two years of fraud monitoring and computer language fraud rule writing experience in a financial institution or EFT.

• Minimum four years related experience with debit/credit card processing, and/or equivalent combination of education and experience required.

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For California, Colorado and New York Applicants: In accordance with the Equal Pay for Equal Work Act, the expected salary range for this position is between:

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

This position qualifies for the following benefits; Co-op Solutions offers a competitive Total Rewards package: 401(k) with generous company match, Health, Dental, and Vision Insurance options, Health Savings Account/Flexible Spending Account, Life Insurance, Short- and Long-Term disability benefits, Pregnancy and Parental Leave, Tuition Reimbursement, Paid Time Off (PTO), Paid Holidays, Community Volunteer Time Off, and an Employee Assistance Program.