Front Desk Associate jobs in Ames, IA

Description

Join a family owned hotel that appreciates you!  Our Chariton Super 8 is a fun and relaxed spot with fresh management and an opportunity to advance. We are looking to add only awesome folks to our growing team.

We believe people do their best work when they are healthy and happy! Join our team and be eligible for these fun perks:

• Competitive pay, snackies & performance incentives!
• Performance incentives, reviews & raises every 6 months (or less!)
• 401k retirement plan with a generous company match. We grow and prosper as a team!
• Get paid on your own terms! Access a portion of your earned income directly through our mobile app
• Overtime pay on holidays and fast direct deposit
• 24/7 direct access to paystubs and timesheets (no shady stuff here!)
• Crazy employee discounts at top hotel brands often 60% or more!
• Instant $20 gift card to a local restaurant as a treat for getting vaccinated
• We hate it when packages get stolen, ship your stuff here and enjoy the same package **concierge service** we offer guests
• Awesome people = more awesome people! Bank $200 for every successful referral

Requirements

You will help us create a welcoming, safe, and clean environment for our guests! Join an experienced team that prides itself in delivering authentic service and an amazing experience. You'll be exposed to all aspects of the business from sales and customer service to back office operations and revenue management.

• Promptly respond to guest requests, phone calls, emails, chats and reviews
• Manage daily reservations, payments, reservation commissions, and other items to ensure financials are in order (don't worry we will train you!)
• Set up and breakdown a tasty breakfast for our guests
• Help housekeeping team with laundry operations
• Welcome guests to Indianola, showcasing local restaurants, attractions, and ensuring they make the most of their visit
• Care for the hotel to ensure common areas are always clean and tidy, report maintenance needs as needed

What are we looking for?

• I have availability to work weekends and holidays, shifts can be from 7am-3pm, 3pm-11pm, or 11pm-7am.
• I am friendly and customer focused with a passion for delivering an awesome guest experience
• I am computer savvy and have a get er' done problem solver
• I have a strong work ethic and am a reliable team player
• I have experience handling cash, credit card procedures, and using basic math concepts
• I can lift at least 25 pounds

Nice to Haves (not deal-breakers!)

• Previous hotel or customer service experience
• ServSafe Certification

*We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.*