Front Desk Associate jobs in Fort Worth, TX

Job Summary
The Front Desk Agent serves as the first point of contact for guests at our establishment, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in managing guest check-ins and check-outs, handling reservations, and addressing guest inquiries and concerns. The ideal candidate will possess a strong background in hospitality management and demonstrate excellent communication skills to enhance the overall guest experience.

Duties

• Greet guests warmly upon arrival and assist with check-in procedures.
• Manage reservations, including modifications and cancellations, while ensuring accurate data entry into the system.
• Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
• Process guest payments and maintain accurate records of transactions.
• Address guest complaints or concerns promptly and professionally to ensure satisfaction.
• Assist with night audit duties as required, ensuring all financial transactions are balanced at the end of the day.
• Maintain cleanliness and organization of the front desk area to create a welcoming environment.
• Collaborate with other hotel departments to ensure seamless guest services.

Skills

• Strong background in hospitality management or related field is preferred.
• Excellent customer service skills with a focus on guest relations.
• Proficient in front desk operations and hotel management systems.
• Exceptional phone etiquette for handling inquiries and reservations effectively.
• Bilingual abilities are a plus to cater to diverse guests.
• Knowledge of night audit processes is advantageous but not required.
• Ability to work well under pressure in a fast-paced environment while maintaining professionalism.
• Strong interpersonal skills to build rapport with guests and team members alike.

Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests!

Job Type: Full-time

Pay: $8.00 - $10.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Experience:

• Fitness sales: 1 year (Preferred)

Ability to Commute:

• Burleson, TX 76028 (Required)

Ability to Relocate:

• Burleson, TX 76028: Relocate before starting work (Required)

Work Location: In person