Front Desk Associate jobs in Hutchinson, KS

Job Overview: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you. Responsibilities: - Greet guests with a warm and welcoming demeanor - Assist guests with check-in and check-out processes - Provide information about hotel amenities, local attractions, and dining options - Handle guest inquiries, requests, and complaints promptly and professionally - Answer phone calls and direct them to the appropriate department or staff member - Maintain accurate guest records and handle cash transactions - Assist with night audit duties as needed - Collaborate with other hotel staff to ensure guest satisfaction - Uphold hotel policies and procedures to ensure a safe and secure environment for guests Qualifications: - Previous experience in customer service or hospitality preferred - Excellent communication skills, both verbal and written - Proficient in using phone systems and other office equipment - Multilingual skills are a plus - Strong phone etiquette and interpersonal skills - Ability to handle difficult situations with patience and professionalism - Knowledge of guest relations principles and practices - Familiarity with night audit procedures is an asset - High school diploma or equivalent required; additional certification in hotel management is a plus We offer competitive pay rates and benefits packages for our employees. Join our team today and be part of creating memorable experiences for our valued guests.

Job Type: Full-time

Pay: $12.69 - $13.43 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift

Work setting:

• In-person

Ability to Relocate:

• Wichita, KS 67207: Relocate before starting work (Required)

Work Location: In person