Summary
This position is assigned to the Non-Appropriated Fund (NAF) Joint Base Pearl Harbor-Hickam Branch (N9); Fleet and Family Readiness Support Services (N94);
Commander, Navy Region Hawaii (JBPHH); Honolulu, Hi. The incumbent serves as a Front Desk Associate at the Unaccompanied Housing facilities on JBPHH.
The purpose of this position is to perform front desk and / or reservation functions for the lodging program.
Duties
MAJOR DUTIES AND RESPONSIBILITIES
Duties include but are not limited to :
answering guest questions concerning hotel facilities; and provides information about local attractions.
Verifies registration information, secures a credit card for incidental expenses, and authorizes credit cards for room charges.
Provides guests with their room key or card.
SUPERVISORY CONTROLS
Works under direct supervision of the Front Desk Associate Leader or Supervisor, that makes selected continuing or individual assignments by indicating generally what is to be done, the limitation, quantity, and the priority or deadline of assigned work tasks.
Recurring assignments are carried out independently without specific instructions. Situations involving unfamiliar problems not covered by instructions are referred to the supervisor for resolution.
Completed assignments are reviewed to assure that work practices, techniques, records, and other functions are technically accurate and in compliance with instructions.
GUIDELINES
The incumbent works under normal supervision. Incumbent is expected to perform daily work on own initiative and carry out assignments in accordance with DOD and Navy regulations.
The leader / supervisor will provide suggestions for handling unusual situations.
COMPLEXITY
Works consists of cash handling and clerical duties. The operation conducts business 24 hours a day, 365 days a year. Customer service is of the foremost importance in this position.
Front desk personnel work various shifts. The incumbent, over a period of time, will be required to work each shift and must be trained to accomplish a variety of tasks.
SCOPE AND EFFECT
The purpose of the work is to provide front desk services. The work directly contributes to the military members, retirees, civilians and family member's quality of life, mission readiness and contributes to job satisfaction and retention of valuable members.
PERSONAL CONTACTS
Contacts are with regional staff, all department heads, lodging staff and tenant commands, especially those tenant command personnel residing in the lodging facilities.
Contacts may include contractors, vendors and representatives of private industry.
PURPOSE OF CONTACTS
The purpose of contacts is to coordinate and / or obtain information relating to the front desk operation.
PHYSICAL DEMANDS
Work is primarily performed in an office environment. Requirements include extended periods of standing, walking and lifting / carrying objects up to 30 pounds.
WORK ENVIRONMENT
Work is performed primarily indoors in areas that normally have adequate heat, light and ventilation.
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0 Front Desk Associate jobs found in Pearl City, HI area