Front Desk Associate jobs in Pearl City, HI

C
Front Desk Associate
  • Commander, Navy Installations
  • Honolulu, HI FULL_TIME
  • Summary

    This position is assigned to the Non-Appropriated Fund (NAF) Joint Base Pearl Harbor-Hickam Branch (N9); Fleet and Family Readiness Support Services (N94);

    Commander, Navy Region Hawaii (JBPHH); Honolulu, Hi. The incumbent serves as a Front Desk Associate at the Unaccompanied Housing facilities on JBPHH.

    The purpose of this position is to perform front desk and / or reservation functions for the lodging program.

    Duties

    MAJOR DUTIES AND RESPONSIBILITIES

    Duties include but are not limited to :

    • Ensures security of all guests is maintained at all times.
    • Ensures guest privacy is maintained at all times.
    • Possesses a welcoming manner and positive attitude; demonstrates effective communication skills; professionally interacts with guests;

    answering guest questions concerning hotel facilities; and provides information about local attractions.

    • Provides assistance in handling customer complaints, involving management as necessary.
    • Utilizes the Property Management System (PMS) to access guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests.

    Verifies registration information, secures a credit card for incidental expenses, and authorizes credit cards for room charges.

    Provides guests with their room key or card.

    • Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CNA) and / or alternative lodging in the area.
    • Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
    • Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
    • Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat.
    • Required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List, and Night Audit reports as needed.
    • Answers phones and transfers calls to appropriate individuals and replies to guest questions.
    • Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different when required.
    • Required to retrieve Lost and Found items and contact the guest regarding lost or found items as needed.
    • Performs other related duties as assigned.

    SUPERVISORY CONTROLS

    Works under direct supervision of the Front Desk Associate Leader or Supervisor, that makes selected continuing or individual assignments by indicating generally what is to be done, the limitation, quantity, and the priority or deadline of assigned work tasks.

    Recurring assignments are carried out independently without specific instructions. Situations involving unfamiliar problems not covered by instructions are referred to the supervisor for resolution.

    Completed assignments are reviewed to assure that work practices, techniques, records, and other functions are technically accurate and in compliance with instructions.

    GUIDELINES

    The incumbent works under normal supervision. Incumbent is expected to perform daily work on own initiative and carry out assignments in accordance with DOD and Navy regulations.

    The leader / supervisor will provide suggestions for handling unusual situations.

    COMPLEXITY

    Works consists of cash handling and clerical duties. The operation conducts business 24 hours a day, 365 days a year. Customer service is of the foremost importance in this position.

    Front desk personnel work various shifts. The incumbent, over a period of time, will be required to work each shift and must be trained to accomplish a variety of tasks.

    SCOPE AND EFFECT

    The purpose of the work is to provide front desk services. The work directly contributes to the military members, retirees, civilians and family member's quality of life, mission readiness and contributes to job satisfaction and retention of valuable members.

    PERSONAL CONTACTS

    Contacts are with regional staff, all department heads, lodging staff and tenant commands, especially those tenant command personnel residing in the lodging facilities.

    Contacts may include contractors, vendors and representatives of private industry.

    PURPOSE OF CONTACTS

    The purpose of contacts is to coordinate and / or obtain information relating to the front desk operation.

    PHYSICAL DEMANDS

    Work is primarily performed in an office environment. Requirements include extended periods of standing, walking and lifting / carrying objects up to 30 pounds.

    WORK ENVIRONMENT

    Work is performed primarily indoors in areas that normally have adequate heat, light and ventilation.

    Less than 1 hour ago
  • 21 Days Ago

A
Aviation Front Desk Associate
  • Atlantic Aviation
  • Kahului, HI FULL_TIME
  • Why You’ll Love This Aviation Front Desk Associate Job Did you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment around s...
  • 23 Days Ago

M
Sales & Front Desk Associate
  • Massage Envy
  • Kahului, HI OTHER
  • Overview Do you have a passion for helping others? As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey. Perks: Co...
  • 21 Days Ago

M
Front Desk
  • Mid-Pacific Country Club
  • Kailua, HI FULL_TIME
  • DEPARTMENT: Member Services REPORTS TO: Member Services Director JOB TYPE: Non-Exempt/ Hourly BASIC FUNCTION: Our Concierge is the face of our Club which offers exceptional member and guest experience...
  • 19 Days Ago

P
Front Desk
  • PMWS
  • Honolulu, HI FULL_TIME,CONTRACTOR,PART_TIME,TEMPORARY
  • Locally owned and operated in the beautiful state of Hawaii, on the island of Oahu. We have a wonderful opportunity for a full/part-time, Front Desk to join our team. Enjoy a relaxing position being o...
  • 2 Days Ago

A
Front desk
  • Aloha Hospitality Professionals
  • Honolulu, HI FULL_TIME
  • Job Title : Ambassador - Front Desk (Luxury Condominium) Location : Waikiki Salary : $18 / hour Are you a customer service champion with a keen eye for detail and a knack for multitasking? Join our te...
  • 2 Days Ago

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0 Front Desk Associate jobs found in Pearl City, HI area

A
Front Desk Agent - Full Time (English/Japanese Speaking), $30.44/Hour
  • Aulani A Disney Resort & Spa
  • Kapolei, HI
  • Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: 100% full coverage of heal...
  • 3/28/2024 12:00:00 AM

A
Front Desk Agent - Full Time, $30.44/Hour
  • Aulani, A Disney Resort & Spa
  • Kapolei, HI
  • Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: 100% full coverage of heal...
  • 3/26/2024 12:00:00 AM

A
Front Desk Agent - Full Time (English/Japanese Speaking), $30.44/Hour
  • Aulani, A Disney Resort & Spa
  • Kapolei, HI
  • Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: 100% full coverage of heal...
  • 3/26/2024 12:00:00 AM

D
Front Desk Agent - Full Time (English/Japanese Speaking), $30.44/Hour
  • Disney
  • Kapolei, HI
  • Job Description Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: 100% full ...
  • 3/26/2024 12:00:00 AM

A
Front Office - Cast Member Referral Event
  • Aulani, A Disney Resort & Spa
  • Kapolei, HI
  • At Aulani, A Disney Resort and Spa, dream jobs do exist. Are you ready to explore innovative, fast-paced work environmen...
  • 3/26/2024 12:00:00 AM

J
Guest Experience Expert
  • J Salon & Phil's Barber Shop
  • Honolulu, HI
  • Job Description Job Description We are currently looking for individuals who share our dedication and drive to be the be...
  • 3/24/2024 12:00:00 AM

A
Guest Experience Coordinator (Full-Time)
  • Alohilani Resort Waikiki Beach
  • Honolulu, HI
  • Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management compa...
  • 3/12/2024 12:00:00 AM

R
Guest Experience Manager, OEM
  • Romer Waikiki at the Ambassador
  • Honolulu, HI
  • Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/1/2024 12:00:00 AM

Pearl City is a census-designated place (CDP) located in the ʻEwa District and City & County of Honolulu on the Island of Oʻahu. As of the 2010 Census, the CDP had a total population of 47,698. Pearl City is located along the north shore of Pearl Harbor. Waimalu borders Pearl City to the east, while Waipahu borders the west. The U.S. postal code for Pearl City is 96782. Pearl City is located at 21°24'30" North, 157°58'1" East (21.408333, −157.966902). According to the United States Census Bureau, the CDP has a total area of 5.8 square miles (15 km2), of which, 5.0 square miles (13 km2) of it i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Associate jobs
$29,198 to $38,561
Pearl City, Hawaii area prices
were up 1.9% from a year ago

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