We are looking to hire an upbeat Guest Service Agent to assist with Front Desk and Hotel Operations. The Agent will assist guests with inquiries, problems and complaints. The Guest Service Agent is the first contact that a guest has with our company and is responsible for making sure their needs are met. The Front Desk is the hub of our hotels and needs to run efficiently, and effectively.
The Guest Service Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, and be proficient with operating the telephone. To ensure success you will be professional and pleasant in challenging situations, and take responsibility for satisfaction of guests from arrival to departure. Preferred candidates will be positive, flexible, pro-active and be skilled at multitasking in a fast-paced environment
Guest Service Agent Responsibilities:
Guest Service Agent Requirements:
Job Type: Full-time
Salary: $14.50 - $18.00 per hour
Schedule:
Work setting:
Experience:
Work Location: In person
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