FRONT DESK CLERK jobs in Chico, CA

STARTING WAGE: $16.57 PER HOUR

POSITION SUMMARY:

Registers guests, provides room assignments, checks-in, checks-out and cashiers in a friendly, professional manner to encourage repeat business. Provides exceptional guest service to ensure an outstanding experience and promotes return visits.

ESSENTIAL FUNCTIONS:

Registers arriving guests, assigning rooms, issuing keys, and coordinating guest services with the bell staff, concierge and housekeeping in a friendly and positive manner.

Updates guest accounts to accurately reflect room service, phone usage and any other charges.

Calculates final bills and receives payment

Directs calls from guests and may take room service orders

Receives and sends emails (bookings, reservations, transport)

Resolves or refers to Front Desk Supervisor all guest concerns, complaints or suggestions in order to provide superior hotel service.

Collaborates with the Front Desk Supervisor on supply levels, ordering and requesting supplies.

Responds in a timely manner to all guest requests, special needs and information regarding the property or outlets.

Deposits guest's valuables or personal items in a secured safe deposit box.

Follows all departmental and Colusa Casino Resort policies and procedures

May be required to act as a Reservation Agent or PBX operator as needed.

Promote a clean, safe, healthy and friendly work environment for employees and guests.

Remains up-to date about all promotions, upcoming events, area attractions and outlets available on the property

Addresses guests concerns or refers them to the Supervisor in a continuous effort to provide excellent guest services.

Other job-related duties as assigned.

EDUCATION:

High School Diploma or GED preferred

TRAINING AND/OR EXPERIENCE:

1 year minimum as Hotel Front Desk Clerk preferred

Sales experience preferred

Must be 18 or older.