FRONT DESK CLERK interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a FRONT DESK CLERK makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, FRONT DESK CLERK handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The FRONT DESK CLERK works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a FRONT DESK CLERK typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
We are looking for a Team Player who works well with others and holds Customer Service to a high standard! Experience is good, but we are willing to train
Requirements:
-Must be flexible to work 2nd & 3rd shifts / overnight
-Excellent communication / customer service skills
-Computer Skills - Microsoft Windows
-Positive attitude
Job Responsibilities:
-Process reservations for guests via phone & online requests
-Communicate effectively with all departments including housekeeping & maintenance
-Provide Top Quality Service to guests resulting in an excellent guest experience
-Checking guests in/out of the hotel
- Overnight Audit: Perform daily audit and prepare for next day arrivals
Job Type: Full-time
This Company Describes Its Culture as:
Job Type: Full-time
Pay: $15.50 - $17.50 per hour
Benefits:
Schedule:
Work setting:
Work Location: In person