FRONT DESK CLERK jobs in Germantown, MD

FRONT DESK CLERK interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a FRONT DESK CLERK makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, FRONT DESK CLERK handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The FRONT DESK CLERK works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a FRONT DESK CLERK typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Hotel Front Desk Clerk
  • Hawkeye Hotels
  • Winchester, VA PART_TIME,FULL_TIME
  • Front Desk Agent

    Job Description:

    We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. The Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

    Responsibilities

    • Perform all check-in and check-out tasks
    • Manage online and phone reservations
    • Inform customers about payment methods and verify their credit card data
    • Register guests collecting necessary information (like contact details and exact dates of their stay)
    • Welcome guests upon their arrival and assign rooms
    • Provide information about our hotel, available rooms, rates and amenities
    • Respond to clients’ complaints in a timely and professional manner
    • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
    • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
    • Upsell additional facilities and services, when appropriate
    • Maintain updated records of bookings and payments
    • Perform other duties as assigned by management

    Skills

    • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
    • Experience with F&B management software, like Booking or YPMS Pro preferred
    • Customer service attitude

    Job Types: Full-time, Part-time

    Pay: $14.00 - $15.00 per hour

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Referral program

    Schedule:

    • 8 hour shift
    • Day shift
    • Evening shift

    Work setting:

    • In-person

    Work Location: In person

  • 3 Days Ago

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Front Desk Clerk
  • Piedmont Door Service,LLC
  • Culpeper, VA FULL_TIME
  • * Answering And Directing Phone Calls * Greeting And Assisting Customers * Taking And Distributing Messages * Receiving, Sorting And Distributing Incoming Mail * Maintaining Filing System * Photocopyi...
  • 4 Days Ago

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Front Desk Clerk
  • Allen Properties dba Arby's, Hampton Inn, Holiday Express
  • Winchester, VA FULL_TIME
  • Front Desk Clerk - Part-time Evening Hours Location: Hampton by Hilton - Winchester, VA, 22601 Skills Required: Excellent communication and customer service skills Ability to multitask and prioritize ...
  • 12 Days Ago

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Front Desk Clerk
  • Allen Properties dba Arby's, Hampton Inn, Holiday...
  • Winchester, VA FULL_TIME
  • Front Desk Clerk - Part-time Evening Hours Location: Hampton by Hilton - Winchester, VA, 22601 Skills Required: Excellent communication and customer service skills Ability to multitask and prioritize ...
  • 12 Days Ago

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Front Desk Clerk
  • DoubleTree Silver Spring Downtown
  • Silver Spring, MD FULL_TIME,PART_TIME
  • Job Summary The Guest Services Agent is responsible for the guest’s experience at the beginning and end of their stay by performing check-in/out and interaction with guests and the general public by p...
  • 1 Month Ago

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Front Desk Clerk
  • Concord Hospitality Enterprises Company
  • Springfield, VA FULL_TIME
  • DescriptionFront Desk ClerkWe are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. You...
  • 1 Month Ago

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0 FRONT DESK CLERK jobs found in Germantown, MD area

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F/T & P/T Front Desk Clerks Needed!
  • CMI Management
  • Emmitsburg, MD
  • Job Description Job Description Job Summary We are seeking full time and part time Front Desk Clerks for customer our lo...
  • 3/28/2024 12:00:00 AM

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Hotel Night Auditor
  • Aloft Arundel Mills BWI Airport
  • Hanover, MD
  • Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will...
  • 3/28/2024 12:00:00 AM

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Front Desk Clerk
  • Bragg Street Hospitality LLC
  • Alexandria, VA
  • Job Description Job Description Front Desk Clerk Position Available Location: Days Inn Alexandria,VA Job Overview: We're...
  • 3/26/2024 12:00:00 AM

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Front Desk Clerk
  • Ladgov Corporation
  • Mount Rainier, MD
  • Job title: Front Desk Clerk Location: Washington, DC Duties/Requirements: The candidate shall serve as the primary liais...
  • 3/25/2024 12:00:00 AM

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Hotel Front Desk Clerk
  • Hilton Springfield
  • Springfield, VA
  • Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to...
  • 3/25/2024 12:00:00 AM

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Front Desk Clerk (Part-Time)
  • Hilton Grand Vacations
  • Washington, DC
  • Hilton Grand Vacations now Offers Day One Benefits and Daily Pay* This is a part time role where t he hours are flexible...
  • 3/25/2024 12:00:00 AM

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Front Desk Agent
  • Donohoe Hospitality Services
  • Washington, DC
  • Residence Inn Capitol is a 233 rooms hotel adjacent to the US Capitol Building, Smithsonian. We are looking for people w...
  • 3/25/2024 12:00:00 AM

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Front Desk Clerk
  • Ladgov Corporation
  • Arlington, VA
  • Job title: Front Desk Clerk Location: Washington, DC Duties/Requirements: The candidate shall serve as the primary liais...
  • 3/24/2024 12:00:00 AM

Germantown is an urbanized census-designated place in Montgomery County, Maryland. With a population of 90,676 as of 2013 U.S. Census Bureau estimates, Germantown is the third most populous place in Maryland, after the city of Baltimore, and the census-designated place of Columbia. Germantown is located approximately 25–30 miles (40–48 km) outside of the U.S. capital of Washington, D.C. and is an important part of the Washington metropolitan area. Germantown was founded in the early 19th century by European immigrants though much of the area's development did not occur until the mid-20th centu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for FRONT DESK CLERK jobs
$30,250 to $39,950
Germantown, Maryland area prices
were up 1.3% from a year ago

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