FRONT DESK CLERK jobs in Lynchburg, VA

FRONT DESK CLERK interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a FRONT DESK CLERK makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, FRONT DESK CLERK handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The FRONT DESK CLERK works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a FRONT DESK CLERK typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Front Desk Clerk
  • Daly Seven Inc
  • Lynchburg, VA FULL_TIME
  • Front Desk Associate Job Description

    The job description for this position is only a general summary of the duties a desk clerk is to perform. Other duties, which are not listed, may be required from time to time.

    General Job Description

    • Be ready to begin work at the specified time and remain at assigned post for extended periods of time unless redirected by management.
    • Greet guests; check them in and out with friendliness, speed and accuracy. Acknowledge and greet everyone who enters and leaves the facility.
    • Maintain all paper work as required by your shift. Initial and date when applicable
    • Check registration cards for completeness, accuracy, and legibility
    • Maintain accuracy in handling cash. Responsible for cash drawer and balancing shift report. Know how to handle money and make change correctly
    • Operate switchboard and transfer calls as required by shift. Take guest messages with accuracy. Always note time and date of message as well as the caller?s name. Turn on message light to ensure guest receives message if message center not working
    • Keep all business confidential on and off duty
    • Know room rates, locations, and furnishings of all rooms
    • Know physical make-up of building ? interior and exterior
    • Be ready and willing to show prospective guests a room when the manager or other staff is in the hotel to cover the desk. If desk clerk is alone, give key to prospective guest to view the room
    • Lock and secure the desk area at any time when required to leave the desk area.
    • Do all daily reports, statements, correspondence, etc., as dictated by your manager
    • Set wake-up calls as dictated by your shift and write time on the wake-up sheet if applicable
    • Promote membership in the franchise?s membership club
    • Help secure lodging for guest by referrals when hotel is full
    • Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions.
    • Be polite and present a friendly and caring image
    • Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property.
    • Check credit cards and guaranteed reservations for validity and acceptability
    • Know status of reservations on a daily and future basis
    • Be able to handle guest complaints
    • Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm
    • Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights.
    • Prepare room status reports and maid sheets when working night shift and coordinate with the manager on the day shift for accurate availability
    • Each shift must keep lobby and office area clean at all times
    • Know the computer operations including procedures for shut down when necessary\Desk clerks should know how to set up and maintain continental breakfast as well as how to make coffee properly
    • Know the location of the ADA box and how to use it
    • Complete Call Back Sheet and file
    • Complete Room Availability form
    • Complete Comment Log for your shift
    • Complete Shift Verification Form
    • Know that computer equipment may not be used for personal use
    • Cell Phones and other types Social Media are not to be used during work time
    • Desk Clerk must be able to lift 30 pounds, stand for long periods of time, bend, stoop, and go up and down stairs. Employee is required to seek assistance if unable to lift or move an item over 30 pounds.
    • All other duties as assigned

  • 3 Days Ago

F
FRONT DESK CLERK
  • Farmington Country Club
  • CHARLOTTESVILLE, VA OTHER
  • Job Details Job Location: FARMINGTON COUNTRY CLUB - CHARLOTTESVILLE, VA Position Type: Full Time Salary Range: $15.00 - $20.00 Hourly Job Shift: Any Job Category: Hospitality - Hotel DescriptionJob Su...
  • 6 Days Ago

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Hotel Front Desk Clerk
  • Clarion Pointe
  • Charlottesville, VA PART_TIME,FULL_TIME
  • Job description We are looking to add to our amazing team! We are currently hiring for: Guest Service Agent Provide the highest quality of service to the customer at all times. Greet and register gues...
  • 12 Days Ago

P
Front Desk Clerk
  • Peaks Of Otter Lodge
  • Bedford, VA FULL_TIME
  • The Opportunity Delaware North Parks and Resorts is hiring a friendly, outgoing, and customer-service-focused seasonal Front Desk Clerk to join our team at Peaks of Otter in Bedford, Virginia. Minimum...
  • 18 Days Ago

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FRONT DESK RECEPTIONIST/PAYROLL CLERK
  • Liberty Point Behavioral Healthcare
  • Staunton, VA FULL_TIME
  • Responsibilities: Liberty Point Behavioral Healthcare, LLC is actively seeking a highly motivated and personable individual to fulfill the role of Front Desk Coordinator/Payroll Clerk. The Front Desk ...
  • 10 Days Ago

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Night Auditor/Front Desk Clerk
  • Hampton Inn Charlottesville
  • Charlottesville, VA FULL_TIME
  • Responsibilities:- Greet and welcome guests in a friendly and professional manner- Check-in and check-out guests, ensuring accurate and efficient processing- Answer phone calls and respond to guest in...
  • 10 Days Ago

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0 FRONT DESK CLERK jobs found in Lynchburg, VA area

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Shift Leader
  • McAlister's Deli
  • Lynchburg, VA
  • The hourly shift leader duties include Delegates tasks to restaurant staff and supervise their performance; Maintains a ...
  • 3/29/2024 12:00:00 AM

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Wendy's Assistant Manager
  • Pilot Company
  • Raphine, VA
  • Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members an...
  • 3/28/2024 12:00:00 AM

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Produce Team Member
  • The Fresh Market
  • Lynchburg, VA
  • Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will c...
  • 3/28/2024 12:00:00 AM

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Part-time Hourly Security Supervisor
  • Colonial Downs + Rosie's Gaming Emporium
  • Vinton, VA
  • A review of this description has excluded the marginal functions of this job which are incidental to the performance of ...
  • 3/28/2024 12:00:00 AM

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Deli Leader
  • Pilot Company
  • Raphine, VA
  • Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members an...
  • 3/27/2024 12:00:00 AM

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Front Desk Guest Services Agent - 3-11PM or Night Auditor 11PM to 7AM
  • Integrity Operations Management
  • Lynchburg, VA
  • Job Description Job Description Tru by Hilton Lynchburg is currently searching for a Front Desk Guest Services Agent for...
  • 3/26/2024 12:00:00 AM

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Assistant General Manager - Lexington - 4608
  • Ruby Tuesday
  • Lexington, VA
  • Job Description SUMMARY OF KEY RESPONSIBILITIES This position is responsible for the day-to-day management of all aspect...
  • 3/26/2024 12:00:00 AM

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Meat and Seafood Team Member
  • The Fresh Market, Inc.
  • Roanoke, VA
  • The Fresh Market & You:Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new...
  • 3/26/2024 12:00:00 AM

Lynchburg is an independent city in the Commonwealth of Virginia in the United States. As of the 2010 census, the population was 75,568. The 2017 census estimates an increase to 81,000. Located in the foothills of the Blue Ridge Mountains along the banks of the James River, Lynchburg is known as the "City of Seven Hills" or the "Hill City". In the 1860s, Lynchburg was the only major city in Virginia that was not recaptured by the Union before the end of the American Civil War. Lynchburg lies at the center of a wider metropolitan area close to the geographic center of Virginia. It is the fifth-...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for FRONT DESK CLERK jobs
$25,679 to $33,914
Lynchburg, Virginia area prices
were up 1.2% from a year ago

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