FRONT DESK CLERK interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a FRONT DESK CLERK makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, FRONT DESK CLERK handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The FRONT DESK CLERK works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a FRONT DESK CLERK typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
We are currently searching for a guest services agent. This position requires open availability in terms of being available to work a mix of mostly second shifts and mid-shifts with occasional first shifts to accommodate requests off. The schedule will be 2-3 days per week. We also have a part time and full time 3rd shift openings available.
First shift is 7a-3p, second shift is 3p-11p and mid-shifts are generally 11a-7p. Third shift is 11p-7a.
As a member of our Guest Services team you will play a critical role in our guest’s first and last impression of the Ambassador Hotel. Our front desk agents greet our guests with a sincere, welcoming smile, assist with the reservation, check-in and check-out processes as well as provide exemplary service throughout the guest's visit at the Ambassador Hotel. As a front desk agent you will have many opportunities to brighten someone's day.
job duties will include,
Qualifications,
Employee Benefits,
About the Ambassador Hotel:
The iconic neon rooftop sign of the Ambassador Hotel has beckoned guests into downtown Milwaukee's most distinctive travel experience for nearly a century. Beyond a façade boasting one of Milwaukee's finest examples of Art Deco architecture, guests find themselves transported to an era when travel brought the chance to experience something new and exciting. Gleaming marble floors, stylized polished nickel sconces, bronze elevator doors and ornate plasterwork captivate guests with 1920's grandeur from the moment they arrive. Beautifully renovated and seamlessly appointed with every modern comfort, "Milwaukee's Landmark Art Deco Hotel" offers a bridge between the city's legendary past and its cosmopolitan present. A stay at the Ambassador is a stay at a warm, gracious home away from home served by true ambassadors of hospitality.
Job Types: Full-time, Part-time
Salary: From $15.00 per hour
Benefits:
Experience:
Work Location: In person
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 16 – 24 per week
Benefits:
Work setting:
Experience:
Work Location: In person
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