FRONT DESK CLERK interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a FRONT DESK CLERK makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, FRONT DESK CLERK handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The FRONT DESK CLERK works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a FRONT DESK CLERK typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Holiday Inn Express Corvallis managed by Northwest x Southern Hospitality (NSH) is currently interviewing for a Guest Service Representative / Front Desk Clerk ! Our location has recently been through a multi-million-dollar renovation project and it is going to lead us into the next generation of hospitality.
We are excited to give our guests a better experience than ever before. Whether you are new to hotels or a seasoned veteran we are looking for you! The right candidate will have a genuine true hospitality attitude and knows what it takes to join a team of truly unforgettable people and create memories that last our guests a lifetime.
Summary of position : The primary purpose of this position is to ensure guest satisfaction and revenue optimization through check in, check out and the coordination of hotel services.
Responds to guest reservations requests, answers telephones and responds appropriately to requests, and handles any guest compliments or complaints and takes action deemed necessary.
Also, handles cash, makes change, and balances an assigned house bank.
Qualifications :
High school diploma or equivalent GED; prior hotel and hospitality experience preferred
Demonstrate excellent organizational skills, communication skills, and problem-solving skills
How we can elevate your career :
Advancement : Most importantly, we are passionate about our people. We're not just interested in today. We also prepare our employees for the future.
When you work at one of our properties, you'll be able to work your way up the ladder.
Teamwork : Experience what it feels like to be part of an empowered team. Be inspired by those around you to be your best each day.
If you like the sound of that, if you love having fun on the job and want to work with people who feel the same way, if you want a career you can count on, apply today.
Why work for NSH?
Work-Life Balance - We are committed to ensure that our team members experience the reward of hospitality, while also sustaining a routine that suits their lifestyle.
Paid Holidays - 6 Paid Holidays after one year of service (upon hire for salaried team members)
New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day
Both PTO and Sick leave allows Team Members to have home life balance for any reason, such as vacation, rest and relaxation, their own or a family member's illness or health concern, personal pursuits, or any qualifying reason under applicable sick and safe time laws .
Paid Time Off - (PTO) is available to all Team Members after one full year of service. You begin accruing from day one! The amount of PTO you can accrue increases the longer you work with us.
Sick Leave - Available for Team Members employed in Oregon or Washington after 90 days of employment.
Bereavement
Jury / Witness Duty
Community Volunteer Events
Social Event Outings
Health and Wellness - These benefits typically begin on the first day of the month following sixty (60) days of full-time employment.
The specific eligibility criteria and waiting periods are defined by each benefit in their applicable plan documents.) Insurance coverage is typically not available to those Team Members deemed to be part-time (working less than thirty (30) hours) and seasonal Team Members (those deemed to be employed less than six (6) months).
Medical & Prescription, Vision
Dental
Employee Assistance Program
Hostcare
100% Company Paid Life Insurance
401(k) Retirement Plans
Leave of Absence
Perks - More than just a paycheck!
Team Member Travel Discounts
Entertainment Industry Discounts
Snack of the Month
Monthly Team Member Recognition
Service Recognition Awards
Incentive Programs
Referral Bonuses
Direct Deposit
Retirement Planning
Potential for promotional opportunities to other NSH properties including Marriott, Hilton, Hyatt & IHG brands.
To learn more about our company please visit our web site at
Last updated : 2024-04-06
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