FRONT DESK CLERK jobs in Tacoma, WA

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

$16 - $17.50 hourly

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Field customer complaints when necessary

• Maintain confidentiality of guest information
• Verify bill with guest, post necessary charges, adjustments, and payments
• Inform guests about the property and city attractions (restaurant, lounge, health club, museums, parks, events)
• Report any technical issues and maintenance needs

• Comfortable taking telephone calls and mitigating stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• High school graduate, GED recipient, or equivalent

• Take ownership of job duties and responsibilities
• Work with integrity with the team and while alone on shift
• Ability to work with little or no supervision
• Ability to handle financial transactions in form of credit/debit cards, cash, checks, vouchers, etc.
• Must have flexibility with scheduling

At North40 Capital LLC, we are focused on developing the potential in people and places. We are a local real estate development company that focuses on projects where we can provide what we call “Impact Value” (The positive impact that our developments can have on people’s lives).

We offer competitive pay and a rewarding career path.