Front Desk Clerk, Sr. - Casino interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a Front Desk Clerk, Sr. - Casino makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, Front Desk Clerk, Sr. - Casino handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Front Desk Clerk, Sr. - Casino works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Front Desk Clerk, Sr. - Casino typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Cobblestone Hotel & Suites is hiring Part Time or Full Time Front Desk Clerks **3:00pm - 11:00pm and overnight hours. Are you interested in working a few nights a week Bartending? We have a Part Time position available - perfect 2nd job with flexible start time. Busy hotel with a lounge located off the front desk.
Full Job Description
We are seeking dependable an enthusiastic individuals to join our team. Must be flexible with schedules. Weekends and holidays are required.
Responsibilities and Qualifications
-Welcome guests in a friendly, prompt, and professional manner.
-Routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
-Register guests, issue room keys, provide information on hotel services and room location.
-Ensure proper delivery of guest's special requests (i.e. extra pillows, additional preferences)
-Respond appropriately to guest complaints. Make every appropriate service recovery gesture in order to ensure total guest satisfaction.
-Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, and counting/securing assigned bank.
-Must be able to multi-task, be detail oriented, and problem solve in order to effectively deal with internal and external guests.
-Must be able to maintain composure and objectivity while under pressure.
-Work as part of a team and communicate with other departments.
-Bartending duties.
-Maintain the cleanliness of the hotel lobby and common areas.
-Performs laundry functions as directed
-Perform other duties as assigned.
-Previous hospitality industry experience is preferred but not required
Job Type: Part-time
Pay: From $13.00 per hour
Benefits:
Schedule:
Job Types: Part-time
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Expected hours: 24 – 32 per week
Benefits:
Schedule:
Work setting:
Work Location: In person
Clear All
0 Front Desk Clerk, Sr. - Casino jobs found in Lincoln, NE area