Front Desk Coordinator jobs in Lafayette, LA

POSITION SUMMARY:

Ensure that all interactions between customers, agents, and staff are positive. Responsible for providing exceptional customer service to potential clients, customers, and outside vendors. Support agents and staff by being the “go-to person” for administrative needs, general questions, and MLS maintenance.

KEY METRICS:

• Customer Service
• Agent Support
• Data Entry
• File Processing, Organization & Maintenance
• Calendar Management
• Content Creation - Social Media, Constant Contact, Etc.
• General Office Duties - Supply Inventory, Cross Training, Announcements, Etc.

KEY ACCOUNTABILITES:

• Exceptional Customer Service - Clients are greeted with a smile and world class service. Agents and staff can count on you to be approachable and dependable.
• Communicating vision and core values & team alignment to employees - High moral & Fun work place
• Accountable for improving efficiencies - Suggestions for improving office organization, filing, and printing
• Implement and improve operational processes systems, and communication across all departments - Improved customer experience scores. Work to improve communication and suggest platforms to use for improvement.
• Delivering all information to Agents and staff - 100% clarity (0% I did not knows)
• Assuring all agents and staff are utilizing all of the tools provided in order to run as efficient as possible.
• Attend all company events as well as community events to keep our organization out in front of the community.

SKILLS & ATTRIBUTES:

• Positive, enthusiastic, motivated, and solution-oriented mindset
• Highest level of integrity and respect for others
• Understands the value of the little things that make a difference when providing world-class service.
• Complete alignment with companies’ core values with a “never give up” and “Always 110%” attitude.
• Ability to listen, and connect with clients and team to effectively communicate with them.
• Ability to manage one's own time and the time of others.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Job Type: Full-time

Pay: $30,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person