Front Desk Manager - Casino manages front desk personnel for a casino and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager - Casino may require a high school diploma or its equivalent. Typically reports to the Front Office Manager. The Front Desk Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Front Desk Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Process payments and maintain accurate records
- Assist with night audit duties, including reconciling accounts and preparing reports
Skills:
- Excellent customer service skills with the ability to handle difficult situations calmly and professionally
- Strong communication skills, both verbal and written
- Proficient in using phone systems and computer software for reservations and guest management
- Attention to detail and ability to multitask in a fast-paced environment
- Ability to work independently with minimal supervision
- Knowledge of hotel operations and procedures is a plus
This position requires flexibility in working hours as it may involve night shifts.
Please note that due to the nature of the hospitality industry, weekend availability may be required.
If you are a friendly, customer-oriented individual with excellent organizational skills, we encourage you to apply for this position.
We offer competitive pay rates and opportunities for career growth within our organization.
Job Type: Full-time
Pay: $11.00 - $12.00 per hour
Expected hours: No more than 32 per week
Schedule:
Work setting:
Experience:
Work Location: In person