Front Desk Manager - Casino jobs in Sun Valley, NV

SUMMARY

It is the primary responsibility of the Assistant Front Desk Manager-2 role to support Hotel Operations in the overall day to day functions of the Front Desk with a secondary focus in the area of our Group and VIP bookings. They will also work closely with the Assistant Front Desk Manager-1 and Front Desk Manager in ensuring that the Front Desk runs optimally and efficiently to achieve all objectives including but not limited to: culture, staffing, training, coaching and development.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

· Maintains current knowledge/familiarity with all hotel services/features and local attractions to respond to guest inquiries.

· As needed, monitors staff behavior, directs breaks and job functions to expedite check-in/out. Directs staff in proper job functions and proper guest interaction.

· Assists guests with booking/housing needs for assigned groups, in adherence to established policies and procedures, assisting all other areas within the department as needed.

· Balances inventory, builds and maintains protected blocks, & processes and maintains all out of order reservations.

· Places all needed purchase orders, receives orders and closes POs as needed.

· Processes payroll, updates Unifocus, processes PTO requests and publishes schedules as needed.

· Assists in any management training and agent training as needed.

· Assists in overseeing corridor operations when no other management available.

· Assists in maintaining all team member files, team member reviews and coaching.

· As needed, will step into any area under their supervision to act in that capacity to help when busy or short-staffed.

· Assists in monitoring room rate and occupancy on a daily basis to maximize room revenue.

· Displays a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.

· Identifies VIPs for all sales, entertainment, and executive groups to ensure their transportation, rooms and amenities are set and accurate. Follows up with departments accordingly to ensure success for these guests from before arrival to after departure.

· Acts as key liaison between Sales/Convention Service Managers, group contacts, meeting planners, and the Front Desk.

· Assists guests in booking “Adhoc” (social/leisure) room blocks, including but not limited to rooms, dining, spa, and ticketing opportunities.

· Provides personalized assistance at time of check-in, accommodating group check-in dates, and group housing needs. As well as pre-checking and inspecting all VIP arrivals rooms and amenities.

· Accommodates, prepares, and distributes all special reporting/tracking requests/needs for group contacts, meeting planners, and management.

· Maintains key sense of ownership and takes action on, or notifies Front Desk Manager/Director of any potential issues related to inventory, rate, occupancy, or special requests.

· Works closely with Entertainment/management to ensure all event bookings are accommodated in accordance with contractual obligations and established guidelines/procedures.

· Maintains timely communication, both written and verbal, between group contacts, clients, sales managers, and supervisors/management, providing expedient guest resolution within established scope of authority.

· Attends pre-conferences, pre-planning, and post-conference meetings with clients and staff, when requested.

· Prepares estimated charges for groups, collects payment, and settles account upon departure. Monitors group codes and hanging balances to ensure hotel and clients are satisfied and balances are paid.

KNOWLEDGE/ SKILLS/ ABILITIES

· Minimum of 21 years of age.

· Proficient in Microsoft Office Products: Word, Power Point, Outlook and Excel.

· Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.

· Preferred knowledge of hotel-based systems- AS400, Passkey, and Delphi).

CERTIFICATES AND LICENSES

· Must obtain and maintain appropriate licensing with Alcohol Awareness Card

EDUCATION and/or EXPERIENCE

· 3 years hotel experience preferred.

· Previous management experience required.

· 2 years minimum practical experience and/or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

PHYSICAL DEMANDS

· Team Member must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with guests, management, team members and others.

· Regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull.

· Team Member must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly exposed to a smoke-filled environment. The noise level in the work environment is usually loud.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience:

• Customer service: 3 years (Required)
• Previous management: 3 years (Required)

Work Location: In person