Front Desk Manager jobs in Texas
Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Front Desk Manager jobs
Mansion Front Desk Supervisor
- Front Desk Supervisor
-
Dallas, TX
FULL_TIME
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Job summary -• Responsible for supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.Essential Duties and Responsibilities – (Key Activities)The following are specific responsibilities and contributions critical to the successful performance of the position:• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.• Ensure that standards are maintained at a superior level on a daily basis.• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.• Maintain positive guest relations at all times.• Resolve guest complaints, ensuring guest satisfaction.• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.• Maintain complete knowledge at all times of:
- All hotel features/services, hours of operation.
- All room types, numbers, layout, decor, appointments, and location.
- All room rates, special packages, and promotions.
- Daily house counts and expected arrivals/departures/ VIPs.
- Room availability status for any given day.
- Scheduled in-house group activities, locations, and times.
- All hotel and departmental policies and procedures.
• Access all functions of the computer system.• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.• Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.• Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such.• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.• Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.• Ensure that staff report to work as scheduled. Document any late or absent employees.• Coordinate breaks for staff.• Assign work duties to staff.• Conduct pre-shift meeting with staff and review all information pertinent to the day's business.• Inspect grooming and attire of staff; rectify any deficiencies.• Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.• Constantly monitor staff performance in all phases of service and job functions. rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff and Concierge staff.• Monitor the hotel front entrance and resolve any congested situations.• Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.• Monitor communication logs and ensure that guest requests are followed up within minutes.• Monitor safe deposits boxes procedures; audit accuracy of cards with proper signatures and ensure availability of keys.• Monitor guest mail and ensure that it is processed according to procedures.• Monitor and ensure that express checkouts are processed through the system.• Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.• Assist staff with their job functions to ensure optimum service to guests.• Observe guest reactions and confer frequently with staff to ensure guest satisfaction.• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.• Ensure security of guestroom access.• Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:- Contracted banks
- Shortages/overages
- Late charges
- Petty cash/paid outs
- Adjustments
- Posting charges
- Making change for guests
- Cashing personal/travelers checks
- Payment methods/processing
- Settling accounts
- Closing reports
- Cashier reports
- Balancing receipts
- Dropping receipts
- Securing banks
• Review previous night's no-shows, verify, and ensure billing of such.• Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.• Assist staff with expediting problem payments.• Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests.This list of essential functions is not exhaustive and may be supplemented, as necessary.Other Standard Responsibilities -Experience -• Minimum one year experience as a Front Desk Agent, preferably in a luxury or ultra-luxury hotelGeneral Skills -• Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.Technical Skills -• Ability to communicate (verbal and written) in English with co-workers, guests, and management.• Working knowledge of MS Word, Excel• Knowledge of PMS and hotel point of sales systems.• Ability to stand for prolonged periods of time.Education or Certification -• High school diplomaLanguage -• Required to speak, read, and write English, with fluency in other languages preferred.•Physical Requirements -• Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 20 pounds, and satisfactorily communicate with guests and co-workers to their understanding.Others –• While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates. - 21 Days Ago
Complex Front Office Manager
- Complex Front Office Manager The Colony
-
The Colony, TX
FULL_TIME
- ESSENTIAL JOB FUNCTIONS: Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Respond t...
- 2 Months Ago
Sales Manager
- UPLIFT Desk
-
Austin, TX
FULL_TIME
- Job Description UPLIFT Desk is seeking a motivated and experienced Sales Manager to join our team. The ideal candidate will be responsible for helping lead our sales efforts, driving revenue growth, a...
- 3 Days Ago
Hotel Front Desk Manager
- Cambria Waco Hotel
-
Waco, TX
FULL_TIME
- We’re looking for an enthusiastic Hotel Front Desk Manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front des...
- 10 Days Ago
Front Desk Office Manager
- Magnolia Hospitality Services
-
Austin, TX
FULL_TIME
- Duties and responsibilities: Manage Front Office staff effectively: schedule, train, coach, counsel, and conduct performance reviews; resolve problems; provide thorough communications, discipline and ...
- 10 Days Ago
Front Desk Manager
- Altitude Trampoline Park
-
Spring, TX
FULL_TIME
- Front Desk Manager Description INTRODUCTION The Front Desk Manager directs and coordinates the activities of the front desk including training and supervising all front desk staff members as well as p...
- 11 Days Ago
Front Desk Manager jobs at Popular Companies
Front Desk Manager
- Studio Staffing LLC
-
Boca Raton, FL
- Job Description Job Description Job Title: Front Desk Manager Location: Boca Dance Studio Weekly Hours Expectation: appr...
- 4/18/2024 12:00:00 AM
Front Desk Manager
- White Lodging Services Corp.
-
Nashville, TN
- **Front Desk Manager** **Job Description** Summary: Assists the Front Office Manager or Operations Manager in administer...
- 4/17/2024 12:00:00 AM
Front Desk Manager
- Ocean Place Resort & Spa
-
Long Branch, NJ
- Job Summary: The Guest Experience Manager is responsible for ensuring the operation of the Front Office, Concierge and U...
- 4/17/2024 12:00:00 AM
Front Desk Manager
- Fort Knox Self Service Storage
-
Tallahassee, FL
- Company Description Fort Knox Self Service Storage has been a member of the Self-Service Storage Association since 1973....
- 4/17/2024 12:00:00 AM
Front Desk Manager
- N2 Aesthetics
-
Manhattan Beach, CA
- About Us We are a luxury medical aesthetic destination dedicated to providing exceptional injection, laser, and skincare...
- 4/16/2024 12:00:00 AM
Front Desk Manager
- Air Entertainment LLC
-
Chesterfield, MO
- Job Description Job Description Come join our team at BounceU for a fun, low-key work experience. Our business is all ab...
- 4/16/2024 12:00:00 AM
Front Desk Manager
- Hyatt Regency Buffalo
-
Buffalo, New York, NY
- The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient ...
- 4/16/2024 12:00:00 AM
Front Desk Manager
- Qonten
-
Los Angeles, CA
- **Front Desk Manager** - | Fri, 17 Dec 2021 18:36:23 GMT Observe front desk agents and telephone attendants to ensure th...
- 4/15/2024 12:00:00 AM
About Texas
Texas (/ˈtɛksəs/, locally /ˈtɛksɪz/; Spanish: Texas or Tejas Spanish pronunciation: [ˈtexas] (listen)) is the second largest state in the United States by both area and population. Geographically located in the South Central region of the country, Texas shares borders with the U.S. states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, New Mexico to the west, and the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas to the southwest, while the Gulf of Mexico is to the southeast.
Houston is the most populous city in Texas and the fourth largest in the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Manager jobs
$46,410 to $62,253
Most Popular Cities in Texas for Front Desk Manager Jobs
What does a Front Desk Manager do?
Front Desk Manager in El Paso, TX
Our homework help service hotel front desk manager resume descriptions is made to meet your demands, whatever the challenge.
January 22, 2020
Front Desk Manager in Champaign, IL
The front desk manager is responsible for overall customer service, reservations, billing, and personnel management.
February 20, 2020
Front Desk Manager in Davenport, IA
Front desk managers register guests, make and modifying reservations and perform concierge duties such as answer questions regarding the area, events or attractions.
December 02, 2019