Front Desk Manager jobs in Waldorf, MD

Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Fitness Manager on Duty. The Fitness Manager on Duty is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Fitness Manager on Duty is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Fitness Manager on Duty may need to process transactions, handle money, and contribute to facility cleanliness. We are hiring - Apply today for full details and interview to join our team.

Responsibilities:

• Ensures the “Arch Amenities Group Experience” for members and guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
• Adheres to policies of the facility and Arch Amenities Group.
• Reports any incident or accident to the Facility Manager.
• Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
• Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies and or products, when applicable.
• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
• Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• Greets each and every guest with a smile and direct eye contact.
• Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
• Uses time efficiently throughout shift by checking equipment, locker rooms, inventory, etc. Ensures proper coverage when it's necessary to leave the area.
• Keeps area clear of clutter and personal effects.
• Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
• Informs facility manager of any member, guest, or facility issues.
• Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable.
• Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable.
• Serves as the Point of Contact for the facility if needed
• Responsible for opening/closing facility
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
• Additional duties as assigned.
• Must be available to work site-required special events (3 per year), at least 2 shifts per week and 2 weekend shifts per month.

Qualifications:

• High School diploma but college degree preferred.
• Customer service experience
• Previous experience handling money
• Excellent communication, customer service skills, and work ethic
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Energetic, enthusiastic and motivational
• Strong team player
• Proficient in appropriate computer skills and office equipment
• Ability to lift 25 lbs.
• Availability to work nights, weekends and holidays
• Availability to stand for long periods of time
• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
• The employee is regularly required to use hands to handle, feel or operate objects, tools, or controls; and reach with hands and arms

Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.

Responsibilities:

Ensuring that a safe and healthy environment exists for exercising
Arriving to teach class in advance of the scheduled time to greet participants, answer questions and address concerns
Dressing appropriately for teaching exercise classes
Arriving well-prepared, music cued and routine thought out
Knowing the names of participants who attend your classes
Sharing educational information with your class participants
Teaching classes with energy and enthusiasm
Motivating class participants to the best of your ability
Noting new participants and sharing basic exercise information with them
Keeping up-to-date on safety and fitness trends
Reporting any equipment/facility problems to the management team
Begins and ends all classes on time.
Ensures that class areas are clean and set according to procedures.
Attends all scheduled meetings
Attends schedules professional trainings.
Other duties as assigned

Must be available to work site-required special events (3 per year)

Qualifications:

Must be certified through ACE, ACSM, or other approved nationally accredited organization
Must have educational background in Physical Education, Exercise Science, Health Education or related field
Valid CPR Certification
Valid Standard First Aid Certification
Must have excellent written and oral communication skills to work positively with different populations, in groups and individually
Must be well-organized and prepared to teach classes
Must be in excellent physical condition to teach group exercise
Must be able to think independently and develop routines for teaching specific exercise classes
Must be able to keep confidences and practice discernment
Ability to lift 25 lbs
Ability to stand for long periods of time
Awareness of proper body mechanics to prevent injury
This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
Normal work hours: varied to include nights, weekends, and holidays

Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.