Front Desk Supervisor - Casino jobs in Alabama
Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Front Desk Supervisor - Casino jobs
Front Desk Supervisor
- Fairfield Inn & Suites - Birmingham
-
Birmingham, AL
FULL_TIME
-
“Always deliver what is promised, and always execute what is committed” is what we adhere to! Come join our team where we are committed to providing rewarding opportunities for our associates, the development of exceptional hotels, and delivering the ultimate guest experience. We are currently seeking team members who enjoy engaging with the public while providing a positive guest experience. Our mission is: “To be the first choice of both our guests and team members.”
We are currently recruiting for a Front Desk Supervisor to join our team!
The Front Desk Supervisor is responsible for the supervision of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. Effective supervision of assigned staff to ensure guest satisfaction, positive employee relations and achievement of overall financial results.
ESSENTIAL FUNCTIONS:- Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.
- Works side by side with staff to train and model appropriate guest service standards.
- Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.
- Anticipates and responds to guests in a friendly and positive manner.
- Process check-ins and check-outs, verify billing, create reservations, and process special requests.
- Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
- Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
- Assist with interviewing, hiring, coaching, and development of front office associates.
- Evaluates staff performance and coaches to ensure standards are met.
- Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.
- Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
- Ensures all required training for department employees is completed and training records are maintained.
- Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results.
- Utilizes available resources and adheres to Marriott training policies.
- Promotes collaboration and positive, professional work environment.
- Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
- Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
- Monitors room availability, follows restrictions, and all booking policies and procedures.
- Drives sales and maximizes revenue by up-selling rooms and amenities.
- Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
- Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
- Must have high attention to detail, good communication skills and leadership ability.
- Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.
- Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all Marriott Standard Operating Procedures.
- Conduct routine inspections of front desk operations to maintain standards per Marriott, local, state and federal regulations.
- Ensures a clean and safe work environment, and follows all Hotel Brand procedures for guest/employee incidents.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:- Must have one (1) or more years’ prior guest service experience, preferably in hospitality.
- Must have basic computer knowledge and excellent written and verbal skills needed.
- Must have excellent communication and organizational skills.
- Must have the ability to understand, read, write and speak English and communicate with guests and Team Members of other departments.
- Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.
- Must have the ability to apply commonsense understanding to carry out instructions given.
- Must have the ability to comply in standardized situations with only occasional or no variables.
- Must have the ability to work flexible shifts
- Must have excellent customer service skills.
- Must be able to work without constant supervision.
PHYSICAL DEMANDS:- While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.
- May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
- Must be capable of effectively using close vision, distance vision, and color vision.
- Able to operate in mentally and physically stressful situations
QUALIFICATION STANDARDS:- High school diploma or equivalent required some college or college degree preferred.
- A minimum of one (1) year related experience in hotels or customer service preferred
- Must be able to work in team environment
EEO Employer - 13 Days Ago
Front Desk Supervisor
- Hilton Garden Inn Mobile West
-
Mobile, AL
FULL_TIME
- Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, schedul...
- 16 Days Ago
Front Desk Supervisor
- SpringHill Suites - Birmingham
-
Birmingham, AL
FULL_TIME
- Front Desk Supervisor Location: Birmingham, AL, 35233 Job Description: The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk area. This includes managing the f...
- 1 Day Ago
Front Desk Supervisor
- Double Tree Hotel - Montgomery
-
Montgomery, AL
FULL_TIME
- “Always deliver what is promised, and always execute what is committed” is what we adhere to! Come join our team where we are committed to providing rewarding opportunities for our associates, the dev...
- 7 Days Ago
Front desk supervisor
- Ascent Hospitality
-
Enterprise, AL
FULL_TIME
- ESSENTIAL FUNCTIONS Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when ap...
- 20 Days Ago
Front Desk Supervisor
- SpringHill Suites Huntsville Downtown
-
Huntsville, AL
FULL_TIME
- We are seeking a highly motivated and experienced Front Desk Supervisor to join our team. As the Front Desk Supervisor, you will be responsible for ensuring exceptional customer service and managing t...
- 22 Days Ago
Front Desk Supervisor - Casino jobs at Popular Companies
Front Desk Supervisor
- Columbus Airport Marriott
-
Columbus, OH
- Hotel: Columbus Airport Marriott Front Desk Supervisor Full time Atrium SPIRIT – where teamwork, passion and appreciatio...
- 4/19/2024 12:00:00 AM
Front Desk Supervisor
- Tucson Marriott University Park
-
Tucson, AZ
- Hotel: Tucson Marriott University Park Front Desk Supervisor Full time Atrium SPIRIT – where teamwork, passion and appre...
- 4/19/2024 12:00:00 AM
Front Desk Supervisor
- Kansas City Embassy Suites
-
Kansas City, MO
- Hotel: Kansas City Embassy Suites Front Desk Supervisor Full time Atrium SPIRIT – where teamwork, passion and appreciati...
- 4/19/2024 12:00:00 AM
Front Desk Supervisor
- Franklin Embassy Suites
-
Franklin, TN
- Hotel: Franklin Embassy Suites Front Desk Supervisor Full time Atrium SPIRIT – where teamwork, passion and appreciation ...
- 4/18/2024 12:00:00 AM
Front Desk Supervisor
- Monterey Embassy Suites
-
Seaside, CA
- Hotel: Monterey Embassy Suites Front Desk Supervisor Full time Atrium SPIRIT – where teamwork, passion and appreciation ...
- 4/18/2024 12:00:00 AM
Front Desk Supervisor
- Firstservice Residential
-
Pompano Beach, FL
- FirstService Residential leads the property management industry, with over 8,600 communities in the United States and Ca...
- 4/16/2024 12:00:00 AM
Front Desk Supervisor
- FirstService Residential
-
Pompano Beach, FL
- FirstService Residential leads the property management industry, with over 8,600 communities in the United States and Ca...
- 4/14/2024 12:00:00 AM
Front Desk Supervisor
- Marriott International, Inc
-
Lahaina, HI
- Additional Information Pay: $28.00-$32.00/hour, Overnight Shift Job Number 24057421 Job Category Administrative Location...
- 4/3/2024 12:00:00 AM
About Alabama
Alabama (/ˌæləˈbæmə/) is a state in the southeastern region of the United States. It is bordered by Tennessee to the north, Georgia to the east, Florida and the Gulf of Mexico to the south, and Mississippi to the west. Alabama is the 30th largest by area and the 24th-most populous of the U.S. states. With a total of 1,500 miles (2,400 km) of inland waterways, Alabama has among the most of any state.
Alabama is nicknamed the Yellowhammer State, after the state bird. Alabama is also known as the "Heart of Dixie" and the "Cotton State". The state tree is the longleaf pine, and the state flower is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Supervisor - Casino jobs
$34,428 to $48,241