Front Desk Supervisor - Casino jobs in Savannah, GA

Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Front Desk Supervisor
  • aloft Savannah Airport
  • Pooler, GA FULL_TIME
  • Job Summary

    The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

    Responsibilities

    QUALIFICATIONS:

     

    • At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
    • College course work in related field helpful.
    • Previous supervisory responsibility preferred.
    • Must have a valid driver's license for the applicable state.
    • Must be able to convey information and ideas clearly.
    • Must be able to evaluate and select among alternative courses of action quickly and accurately.
    • Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
    • Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
    • Must maintain composure and objectivity under pressure.
    • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
    • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
    • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
    • Must be able to work with and understand financial information and data and basic arithmetic functions.

     

    RESPONSIBILITIES:

     

    • Approach all encounters with guests and associates in a friendly service oriented manner.
    • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
    • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
    • Maintain a friendly and warm demeanor at all times.
    • Set the standard for guest relations at the Front Desk.
    • Obtain all necessary information when taking room reservations.
    • Monitor all V.I.P. and special guest requests.
    • Review Front Office log and Trace File daily.
    • Fully comprehend and execute all relevant phases of the front desk computer system.
    • Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
    • Be aware of all rates packages and promotions currently underway.
    • Be familiar with all in-house groups.
    • Be aware of all closed out and restricted dates.
    • Follow and enforce all Aimbridge Hospitality hotel credit policies.
    • Be able to perform all duties of Front Desk Agent.
    • Be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed.
    • Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.
    • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
    • Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e. answering phones call-backs to guests guest request log).
    • Have knowledge of and assist in all emergency procedures as required.
    • Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
    • Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
    • Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
    • Ensure the maximization of room revenue through Rooms Merchandising.
    • Answer all guest inquiries in a timely and professional nature.
    • Be involved in departmental meeting planning and execution.
    • Help maintain productivity levels at or above budgeted standards.
    • Perform any other duty as required by management.
    • Assist in training of new hires and current associates on a regular basis.
    • Attend meetings as required by management.

     

    Company Overview

    As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

    Benefits

    After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

    • Now offering Daily Pay! Ask your Recruiter for more details
    • Medical, Dental, and Vision Coverage
    • Short-Term and Long-Term Disability Income
    • Term Life and AD&D Insurance
    • Paid Time Off
    • Employee Assistance Program
    • 401k Retirement Plan
  • 20 Days Ago

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Front Desk Supervisor
  • Spinnaker Resorts, Inc.
  • Hilton Head Island, SC FULL_TIME
  • WHO WE ARE Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-k...
  • 2 Days Ago

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Front Desk Supervisor- PM
  • The Sea Pines Resort
  • Hilton Head Island, SC FULL_TIME
  • Join the Heart of Hilton Head Island! The Sea Pines Resort Welcome Center is currently looking for a Front Desk Supervisor. JOB SUMMARY: Supervises day-to-day operations, guest relations, and front of...
  • 1 Month Ago

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Welcome Center Front Desk Supervisor
  • SEA PINES RESORT LLC
  • Hilton Head Island, SC FULL_TIME
  • The Sea Pines Resort is Hilton Head’s premier Beach and Golf Resort located along 5000 oceanfront acres for more than 50 Years. Since 2009 The Sea Pines Resort is the only resort to receive the Forbes...
  • 1 Month Ago

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Front Desk Supervisor - Hampton Inn & Suites Savannah Historic Dist.
  • Hilton
  • Savannah, GA FULL_TIME
  • Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby...
  • 4 Days Ago

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Front Desk
  • Holiday Inn Statesboro-University Area
  • Statesboro, GA FULL_TIME
  • Hotel Front Desk – Holiday Inn-Statesboro, GA Holiday Inn in Statesboro, GA is looking for people that have a passion to serve others! Your role is key to the overall experience the guest will have. Y...
  • 4 Days Ago

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0 Front Desk Supervisor - Casino jobs found in Savannah, GA area

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Front Office Supervisor
  • Concord Hospitality
  • Savannah, GA
  • Description We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serv...
  • 3/29/2024 12:00:00 AM

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Front Desk Manager
  • Bfthospitality
  • Beaufort, SC
  • **Front Desk Manager** BAHA JOB BOT * 10 active jobs Published August 18, 2020 Location Beaufort, South Carolina Categor...
  • 3/28/2024 12:00:00 AM

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Front Desk Coordinator
  • Samet Corp.
  • Savannah, GA
  • ** Front Desk Coordinator** **Job Category****:** Administrative **Requisition Number****:** FRONT001610 Showing 1 locat...
  • 3/27/2024 12:00:00 AM

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Night Desk Clerk
  • North Point Hospitality
  • Savannah, GA
  • As part of our team, the Night Auditor will work on a rotating basis in some or all of the areas of the Front Office, in...
  • 3/27/2024 12:00:00 AM

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Medical Receptionist
  • Coastal Ear Nose & Throat LLC
  • Savannah, GA
  • Job Description Job Description Position: Front Desk Receptionist / Referral Specialist Responsible to: Office Manager, ...
  • 3/27/2024 12:00:00 AM

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Front Desk Coordinator
  • Howard Family Dental
  • Savannah, GA
  • Description Position at Howard Family Dental Front Office CoordinatorHoward Family Dental Job ID: 9597 Location: 206 Joh...
  • 3/26/2024 12:00:00 AM

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Front Office Agent
  • The Kessler Collection
  • Savannah, GA
  • AN INSPIRING CAREER AWAITS YOU! The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restauran...
  • 3/26/2024 12:00:00 AM

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Front Desk Agent
  • Kimpton Brice Hotel
  • Savannah, GA
  • About Us: The Kimpton Brice Hotel is like any good Southern belle beautiful and poised on the outside, a bit sassy and r...
  • 3/25/2024 12:00:00 AM

Savannah (/səˈvænə/) is the oldest city in the U.S. state of Georgia and is the county seat of Chatham County. Established in 1733 on the Savannah River, the city of Savannah became the British colonial capital of the Province of Georgia and later the first state capital of Georgia. A strategic port city in the American Revolution and during the American Civil War, Savannah is today an industrial center and an important Atlantic seaport. It is Georgia's fifth-largest city, with a 2017 estimated population of 146,444. The Savannah metropolitan area, Georgia's third-largest, had an estimated pop...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Supervisor - Casino jobs
$35,106 to $49,189
Savannah, Georgia area prices
were up 1.5% from a year ago