Front Office Manager - Casino manages the front office personnel. Ensures quality customer service, oversees the daily operation of services for the casino and the execution of contracts, deposits, and billing. Being a Front Office Manager - Casino may require a bachelor's degree in area of specialty. Typically reports to a director. The Front Office Manager - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Office Manager - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Position Summary
Accommodate resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. Receives cash, or credit cards from guests and records transactions. Answers inquires pertaining to hotel services. Promotes positive guest relations. Operates computer terminal at Front Desk.
Supervision Exercised
Reports to the Front Desk Supervisor.
Major Duties and Responsibilities
Knowledge, Skills and Abilities
Minimum Qualifications, Education and Experience
Required:
Licensing Status