Front Office Manager - Casino jobs in New Mexico

Front Office Manager - Casino manages the front office personnel. Ensures quality customer service, oversees the daily operation of services for the casino and the execution of contracts, deposits, and billing. Being a Front Office Manager - Casino may require a bachelor's degree in area of specialty. Typically reports to a director. The Front Office Manager - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Office Manager - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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FRONT OFFICE AGENT
  • Sandia Resort And Casino
  • Albuquerque, NM FULL_TIME
  • Position Summary



    Accommodate resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. Receives cash, or credit cards from guests and records transactions. Answers inquires pertaining to hotel services. Promotes positive guest relations. Operates computer terminal at Front Desk.



    Supervision Exercised



    Reports to the Front Desk Supervisor.



    Major Duties and Responsibilities



    • Provides all guests with friendly, courteous and timely service.
    • Greets, registers, and assigns rooms to guests on arrival.
    • Keeps records of room availability and guests' accounts.
    • Computes bills, collects payments, and makes change for guests.
    • Provides back up to reservations by making and confirming reservations.
    • Posts charges for rooms, food, liquor, or telephone calls, to guest accounts.
    • Transmits and receives messages.
    • Issues room keys.
    • Answers inquiries pertaining to Sandia Resort and Casino.
    • Deposits guests' valuables in hotel safes or safe-deposit boxes.
    • Stocks brochures at front desk.


    Knowledge, Skills and Abilities



    • Excellent customer service skills.
    • Excellent written and oral communication skills.
    • Knowledge of computers and Windows software.
    • Basic mathematic skills.
    • The ability to run a computerized cash register.
    • Excellent organizational skills

    Minimum Qualifications, Education and Experience



    Required:

    • High School Diploma, GED certification or equivalent.
    • One (1) year experience in a hotel or customer service job.
    • Must be at least 18 years of age.


    Licensing Status



    • Must be able to successfully pass a stringent background investigation.
    • Will require a post-offer, pre-employment and random drug screening.
  • 21 Days Ago

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FRONT OFFICE AGENT
  • Santa Ana Star Casino Hotel
  • Santa Ana, NM FULL_TIME
  • Job Summary: Provides a high level of focus on guest satisfaction through building guest relations and being attentive to guest needs. Responsible for greeting and welcoming all guests in a sincere, p...
  • 1 Month Ago

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PLAYER'S CLUB/BOX OFFICE MANAGER
  • Sandia Resort And Casino
  • Albuquerque, NM FULL_TIME
  • Position Summary Oversees all aspects of the player’s club promotional demands. Develops and implements procedures and directives. Works directly with the Marketing, Slot, and Table Games Managers in ...
  • 10 Days Ago

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Hotel Front Desk Assistant Shift Manager
  • Zia Park Casino Hotel Racetrack
  • Hobbs, NM FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 15 Days Ago

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Front Office Manager
  • Home 2 Suites
  • Albuquerque, NM FULL_TIME
  • ```Job Summary```We are seeking a highly motivated and experienced Front Office Manager to join our team. As the Front Office Manager, you will be responsible for overseeing all front desk operations ...
  • 20 Days Ago

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Assistant Front Office Manager
  • Marriott Albuquerque
  • Albuquerque, NM FULL_TIME
  • Marriott Albuquerque is looking for an energetic, organized, and focused customer service AFOM! You must have the drive for the success of the department and the company. If you are this person then w...
  • 2 Days Ago

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Front Desk Manager
  • Huntington Hotel
  • Irvine, CA
  • Find balance in your career at the BRAND NEW Element Irvine! Become a part of the opening team and join us as we open ou...
  • 3/29/2024 12:00:00 AM

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Front Desk Manager
  • Courtyard Dayton
  • Dayton, OH
  • Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/28/2024 12:00:00 AM

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Front Desk Manager
  • White Lodging Services Corp.
  • Nashville, TN
  • **Front Desk Manager** **Job Description** Summary: Assists the Front Office Manager or Operations Manager in administer...
  • 3/28/2024 12:00:00 AM

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Front Desk Manager
  • Auro Hotels
  • Lombard, IL
  • ** Front Desk Manager** **Job Category****:** Front Office **Requisition Number****:** FRONT003341 Showing 1 location **...
  • 3/28/2024 12:00:00 AM

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Front Office Manager
  • Omaha Embassy Suites
  • Omaha, NE
  • Hotel: Omaha Embassy Suites Front Office Manager Full time Atrium SPIRIT – where teamwork, passion and appreciation igni...
  • 3/27/2024 12:00:00 AM

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Front Desk Manager
  • Sonesta International Hotels Corporation
  • New York, NY
  • Job Description Summary Assist in managing all aspects of front office areas, which may include but not limited to guest...
  • 3/27/2024 12:00:00 AM

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Front Office Manager
  • Crowne Plaza Phoenix Airport
  • Phoenix, AZ
  • Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/25/2024 12:00:00 AM

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Front Desk Manager
  • ABC Investments and Management Company
  • FRONT OFFICE MANAGER Front Office Manager supervises the front desk to ensure efficient and profitable operation. Respon...
  • 3/25/2024 12:00:00 AM

New Mexico (Spanish: Nuevo México Spanish pronunciation: [ˈnweβo ˈmexiko] (listen), Navajo: Yootó Hahoodzo pronounced [jòːtxó xɑ̀xʷòːtsò]) is a state in the Southwestern region of the United States of America; its capital and cultural center is Santa Fe, which was founded in 1610 as capital of Nuevo México (itself established as a province of New Spain in 1598), while its largest city is Albuquerque with its accompanying metropolitan area. It is one of the Mountain States and shares the Four Corners region with Utah, Colorado, and Arizona; its other neighboring states are Oklahoma to the north...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Office Manager - Casino jobs
$54,554 to $80,096