Front Office Manager jobs in the United States

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Complex Front Office Manager
  • Complex Front Office Manager The Colony
  • The Colony, TX FULL_TIME
  • ESSENTIAL JOB FUNCTIONS:


    • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

    • Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.

    • Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

    • Supervise the Guest Service Agents.

    • Complete scheduling for the Complex Guest Service Agents and input schedules into UKG.

    • Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

    • Comply with attendance rules and be available to work on a regular basis.

    • Place orders through Birch Street for supplies for complex Front Desks supplies and complex market items.

    • Monitor GXP chats, cases and Bonvoy arrivals.

    • Assist on Medallia responses within Crescent and Brand standards.

    • Monitor and edit missing punches for the complex Guest Service Agent.

    • Work needed desk shifts when needed during downtimes and or call ins

    • Perform any other job-related duties as assigned.

    REQUIRED SKILLS AND ABILITIES:


    Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.


    PERFORMANCE STANDARDS


    Customer Satisfaction:

    Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.


    Work Habits:

    In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.


    Safety & Security:

    The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.


    NOTE:

    This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.


    Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.


    Experience

    Required
    • 2 year(s): Hotel Front Desk Management
    Preferred
    • FOSSE PMS experience is a plus

    Licenses & Certifications

    Required
    • ServSafe Alcohol Awaren
    • Certified Food Handler

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

  • 24 Days Ago

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Business Office Manager II
  • FRONT PORCH
  • Chula Vista, CA FULL_TIME
  • JOB SUMMARY Under the direction of the Executive Director, the Business Office Manager oversees all community accounting functions, including accounts payable, accounts receivable, third party billing...
  • Just Posted

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Business Office Manager
  • Front Porch
  • Cupertino, CA FULL_TIME
  • Sunny View ManorJOB SUMMARY Under the supervision of the Executive Director, the Business Office Manager oversees all community accounting functions including accounts payable, accounts receivable, an...
  • 1 Month Ago

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Experienced hotel-Front office Manager - Marriott - Downtown Brooklyn
  • NYC Hotel-Owner / Manager and Investor
  • Brooklyn, NY FULL_TIME
  • Job Title: FOM (Front Office Manager MARRIOTT HOTEL- DOWNTOWN BROOKLYN) MATURE - EXPERIENCED FOM MINIMUM 3 YEARS SUPERVISORY PROVEN EXPERIENCE- VERIFABLE- REFERENCES- NIGHT AUDITORS OF SELECT SERVICE ...
  • 19 Days Ago

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Assistant Front Office Manager
  • Corporate Office
  • Greenville, SC FULL_TIME
  • AN INSPIRING CAREER AWAITS YOU! The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,700 Grand Performers across seven states, we continue to grow and...
  • 1 Day Ago

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Dental Office Manager
  • Dental Office Manager
  • Oklahoma, OK FULL_TIME
  • We are currently looking for a driven and team-oriented dental office manager to oversee all administrative operations in our dental office. To excel in this role, you should be self-motivated, highly...
  • 1 Month Ago

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Housekeeping Supervisor
  • Hotel Madera
  • Washington, DC
  • Overview: Opportunity: Housekeeping Supervisor Supervise housekeeping staff ensuring brand/hotel guest service and susta...
  • 3/18/2024 12:00:00 AM

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Front Office Manager
  • Donohoe Hospitality Services
  • Chevy Chase, MD
  • Courtyard Chevy Chase is always looking for the most qualified and experienced professionals in the industry. We invite ...
  • 3/17/2024 12:00:00 AM

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Assistant Front Office Manager
  • Sheraton Pentagon City
  • Arlington, VA
  • About Us: The Sheraton Pentagon City is an upscale hotel in Arlington that overlooks the Washington, D.C monuments and i...
  • 3/16/2024 12:00:00 AM

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Front Desk Supervisor
  • Hilton Garden Inn Washington DC Downtown
  • Washington, DC
  • Overview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest servic...
  • 3/16/2024 12:00:00 AM

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House Attendant
  • Holiday Inn Express Washington DC Downtown
  • Washington, DC
  • Overview: Opportunity: House Person Clean and maintain public hotel areas according to established brand/ hotel guest se...
  • 3/16/2024 12:00:00 AM

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Front Desk Supervisor
  • Hampton Inn - DC
  • Washington, DC
  • Overview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest servic...
  • 3/15/2024 12:00:00 AM

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Front Desk Office Manager
  • Family and Cosmetic Dentistry
  • Fairfax, VA
  • Job Description Job Description We are a very busy and thriving practice, looking for an experienced Front Desk Manager ...
  • 3/15/2024 12:00:00 AM

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Bookkeeper / Office Manager
  • Good Stuff Eatery International LLC
  • Washington, DC
  • Job Description Job Description WE ARE LOOKING FOR A BOOKKEEPER/OFFICE MANAGER FOR A SMALL RESTAURANT GROUP LOCATED ON C...
  • 3/15/2024 12:00:00 AM

Income Estimation for Front Office Manager jobs
$45,409 to $58,780